Job Title: Assistant Store Manager

Location: Thane/Mumbai

Reports to: Store Manager / Area Manager

Industry: Pet Care & Retail (Omni-Channel)

Experience Required: 2–4 years in retail or customer-facing roles

Key Responsibilities:

• Sales & Customer Experience:
• Assist in driving store sales targets through customer-centric service. Ensure exceptional in-store experience by understanding customer needs and providing relevant product recommendations.
• Store Operations:
• Manage daily store operations including staff scheduling, inventory handling, stock replenishment, and adherence to SOPs. Ensure visual merchandising aligns with brand guidelines.
• Team Management:
• Supervise, train, and motivate the store team to achieve performance KPIs. Step in for the Store Manager when needed.
• Customer Engagement:
• Address customer queries, complaints, and feedback promptly and professionally. Build customer relationships and loyalty through CRM tools and follow-ups.
• Reporting & Analysis:
• Support in preparing daily sales reports, footfall analysis, and tracking fast- and slow-moving products. Provide inputs to optimize store layout and product placements.
• Compliance & Hygiene:
• Ensure adherence to grooming standards, safety policies, and hygiene protocols for both staff and the pet-friendly environment.

Desired Skills & Qualifications:

• Graduate degree preferred (any discipline)
• Retail sales, team supervision, and POS systems proficiency
• Strong communication and interpersonal skills
• Passion for pets and pet wellness a strong plus

Location:

Thane/Borivali/Navi Mumbai/Borivali/Oshiwara