OVERVIEW:

The individual should be equipped with the good characteristics such as integrity,honesty,a break-through mindset, a high adversity quotient( good resilience and can work under pressure). In this position, you will collaborate with other cross functional team of NPI/NPD/ME/Testing to drive the quality improvement activities through the entire product life cycle( starting from product prototype to product end of life) and you will also leverage your experience and learning to positively impact the organization and meet our goals to deliver the 5stars product to the consumers around the world.

LOCATION: Thailand

Here are some of the EXCITING things you’ll get to do:

• Monitor Supplier Ongoing Product Quality performance and initiate Continuous Improvement activities in order to achieve/ exceed the defined Supplier Quality Metrics.
• Build relationship with the vendors to gain their support to implement the QA system in the factories
• Ensure compliance to regulations and corporate policies and procedures.
• Solve quality issues on-site in factories in order to support on time shipment
• Review and analysis defect sample and take correction action.
• Monitor the Quality Plan at Supplier.
• Monitor and asses the deployment of effective Quality Tools at Supplier (e.g. 7 Gates of Quality, PFMEA, Control Plans, SPC, systemic and ongoing review of PFMEA RPN reduction, etc).
• Ensures Supplier conducts product testing as per the schedule agreed with Sharkninja. Report and lead failure investigations for product failures.
• Pre-Approves Supplier request for Deviations.
• Support the ECN Process at Supplier, ensuring the timely closure of ECN’s.
• Ensure that the CAR process is updated including Root Cause Analysis and monitor the performance against the set metrics for CARs. Approve closure of CARs.
• Support QA Manager to make final decision on product improvement and product shipment decisions.
• Provide QA Manager with regular reporting of Supplier Ongoing Product Quality performance.
• Support weekly Quality Reporting on Supplier Quality.
• Support the NPD process and manage the NPI process at Supplier, ensuring it reflects DFSS and DFM (via the Manufacturing Engineering Group). Deliver own NPD/ NPI “Quality Work Packages” on time and required quality.
• Support the Product Readiness activities for New products at Supplier.
• Support the VSR process to ensure all relevant issues are listed. Ensure that closure of NPI related issues is based on robust root cause analysis and objective evidence.
• To work with engineering and quality teams to ensure quality requirements, testing protocols, sampling needs, and product/ process controls are fully understood and met.
• Implement improvement activity resulting from the review of Customer return data ensuring appropriate analysis and correlation with process performance lead to sustained improvement activities at the supplier.
• Support activities in cases where Supplier Quality problem may lead to extensive customer actions or product recall.
• Ensure that the QA Manager and appropriate senior management are immediately informed of serious quality problems.

ATTRIBUTES & SKILLS:

Key Performance Indicators:

• Field Return Rate for Supplier products to reduce by 20 base points or 0.2% (currently at …)
• Web Review ratings to reduce by 30 base points or 0.3% (currently …)
• Complete MRR for Supplier products as per the respective program timing, ensuring no disconnect between the MRR and the actual line performance at MP.
• Deploy effectively the 7 Gates of quality at all suppliers achieving Quality Target set for PSI Gate.
• Achieve goals/ objectives set by QA Leaders

Position Requirements/ Experience:

• Sound knowledge of QS, and quality improvement tools, e.g. SPC, FMEA.
• Good knowledge of Home Appliance products.
• Good knowledge of injection molding processes, mechanical and electronics assembly, manufacturing Efficiencies, advanced quality improvement techniques.
• Proficiency in writing, reading English.
• Good coordination skills and teamwork spirit.
• Demonstrated high level of engagement and self-motivation
• Demonstrated decision making capability: uses logic and insight to solve Quality System problems and create effective solutions.

Education/Certifications/Affiliations

• Certificate/Diploma in Electronic / Automation Engineering.
• Knowledgeable and experienced in Quality System(Documented Processes and Procedures).
• Knowledge of SA8000 (Social Accountability Practices), ISO14000 (Environmental Practices)

Travel Requirements

• As required to meet main requirements of the role. Estimated around 40% -50%