Job Type – Full Time

Schedule – Night shift

Education – Bachelor’s Degree

Qualifications / Eligibility:

• Graduate in any discipline
• US Healthcare background with Experience into Revenue Cycle Management preferred with Payor side
• Trained / Certified Lean Six Sigma Green Belt
• Minimum 2 years in the team management role as Quality Team Leader / Assistant Manager
• Working knowledge of 7 QC tools and FMEA / Risk assessment

Roles and Responsibilities:

• Manage a team of minimum 10 Quality Analysts
• Enable business to deliver high quality and faster outcomes and maintain the quality SLAs.
• Adhere to quality framework and ensure timely completion of audits, reports, and analysis.
• Identify Lean Six Sigma / Continuous Improvement projects / Problem Solving Projects
• Drive Ideation to invite potential ideas for improvement.
• Help team achieve core deliverables (PKTs, Audits, Team Meetings, RCA, POA etc.)
• Drive internal and client calibrations.
• Maintain and present / discuss process and business performance dashboard with internal and external stakeholders including but not limited to senior management.
• Perform end-to-end business diagnostic analysis to dissect to identify potential risks, gaps, and areas of improvement.
• Work with cross functions (Operation, Training, and others) to make action plans and drive the same to achieve better results.
• Plan and coordinate for resource planning and QA framework execution
• Initiate and execute remediation plans resulting in better business performance.

Key Skills:

• Effective Coaching and feedback skills
• Ability to identify, analyze opportunities in RCM specific US Healthcare processes (End to End), propose improvement actions and execution
• Ability to analyze data / information and derive insights.
• Strong report management skills
• Extremely good in Excel, Power Point
• Skills in numerical and statistical analysis
• Good Communication