Assistant Manager

Pune, MH, IN

3 months ago

Save Job

Making outbound / inbound contact with customers via a number of communication channels to chase overdue debt and obtain payment commitments
Pro-active analysis and reduction of all overdue debt
Develop strong relationships with clients
Liaise with colleagues across the business about aged debt to resolve any queries which are holding up collection
Escalation of problem debt to senior management or third parties
Analyse 3rd party customer portals to flag up issues at the earliest opportunity
Assist with the allocation of unidentified payments
Ensure all customer requests are handled in a timely manner according to SLA to obtain payment from a customer
Have a good working knowledge of company systems, procedures, policies and controls, information sources and analytical techniques.
Actively execute update of work instructions per defined scope and schedule. Suggest ideas for improvement within own area of expertise and take steps to implement changes as agreed with support from management
Escalate requests for credit notes to relevant internal team
Identify root cause and business improvement drivers
Mitigate the Company’s credit risk and take necessary escalation action as appropriate
Meeting cash collection targets set on a regular basis, and communicating risks to achievement as early as possible
Assisting with other duties that may reasonably be required