Responsibilities & Key Deliverables * Delivering Technical Manuals for new launches: Delivery of vehicle documentation (Repair Manual, Body Repair Manual, Maintenance Manual & Wiring Manual) * Support launch planning activities for all the launches-Giving inputs to R&D team at the design stage of the projects from customer/service perspective, doing serviceability, accessibility, Maintainability SAM trails at different stages of the projects and giving feedback on the modification required. * Also support for Repair time study, development of special tools & identification of serviceable parts in new projects / programs, diagnostic software evaluation * Identifying serviceable parts with system engineer, coordinating with design engineers for service BOM readiness and support in EPC creation. * Handing CUFT, Service Trials & RWUP * Deliver product trainings to dealer front office & responsible for Technical short courses on new developments & improvements. Preferred Industries Electrical Automobile Education Qualification Diploma; Diploma in Automobile General Experience 6 to 8 years field experience in handling 4 wheelers as Service Engineer Critical Experience Excellent vocabulary / communication skills to understand and converse with overseas / domestic customers.Should be able to handle the customer and answer all queries patiently..Should be well versed with (English/Hindi/Kannada) to handle domestic customers. Fluency in other Indian/Foreign languages will be an added advantage..Willing to work at voice based Helpdesk in rotational shifts (must for helpdesk).Willing to support Field Team / Help Desk 24x7 based on urgency System Generated Core Skills Communication Skills Consumer Insighting Consumer Focus Product Knowledge & Application System Generated Secondary Skills Job Segment: Systems Engineer, Electrical, Engineering