Key Responsibilities Welcome and connect with every customer every time by being a brand ambassador with positivity and enthusiasmAssist in overseeing daily café operations, including opening and closing proceduresTrain and mentor team members to uphold high standards of customer serviceCommunicate effectively with customers, team members, and upper managementAssist in inventory management and ordering supplies as neededCollaborate with the Manager to develop and implement strategies for business growthConsistently provide quality beverages and foodHave a clear knowledge on all inventory items and accurately communicate product information to customers by responding to questions, orders, and concernsAssist in maintain a clean environment including the cleaning of the back of house, bar areas, and patios to contribute to a healthy environment for customers and employeesContribute to store profitability by following Verve’s cash handling and cash register protocols Participate in the training and development of new employeesWork at different stations in the café as needed and assignedFollow all Verve policies, procedures, and processesHave a passion for coffee!Qualifications and Requirements2+ years in a supervisory role in the food and beverage industry experience is preferred and coffee experience is plusMust maintain current state-issued Food Handler CardKnowledge of food safety regulations and basic culinary techniquesMust be 18 years or olderAbility to work in a fast-paced environment and adapt to changing prioritiesAbility to communicate effectively with others, written and verballyMS Office and Google Suite experience Inclusive, respectful and professional and the ability to work as part of a teamStrong leadership abilities and a positive attitudeThe employee must occasionally lift and/or move up to 25 poundsThe hours are based on availability, available weekends and Holidays, hours can fluctuate due to the needs of the business.Benefits and CompensationAvailable to all employeesCompetitive Hourly wageEmployee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee Free coffee with every paycheck and 30% employee discount on all merchandise, whole bean, beverages, and food itemsContinuing coffee education classesMentorship and positive work environmentPaid sick timeAfter 60 days of employmentHealthcare Benefits (for full-time employees working over 30 hours per week) including medical, dental, vision and 401kHoliday Pay after 90 days of employment. Eight observed holidays per year Compensation will be commensurate with experience and location.This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team.

Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area.

Verve is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. Verve does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.