(Ref: CI8002-OD-NCB) To design and enhance Operations process and workflow to improve effectiveness and efficiency of department. Introduce new technology to standardize and automate process. Coordinate & participate different projects including workflow reengineering, system development to streamline operation workflow and monitor implementation progress of projects to ensure the strategic objectives of the bank are achieved. Responsible for report preparation including the business development plans, strategic reports and performance reports of the department. Requirements: Degree holder in Business Administration, Management or related disciplines with at least 5 years banking experience; Working experience in Process Management Operations and/or other relevant working experience; Good project management and organizational skills with strategic mindset; Analytical, independent and possession of good communication skills; Knowledge of data analysis techniques and/or six sigma techniques will be an advantage; Proficient in both spoken and written English and Chinese, fluent in Putonghua is preferable; Immediate available is highly preferred. Candidate with less experience will be consider as assistant project management manager.