A strong background in system design, implementation, and administration of Microsoft technologies, including Windows Servers, Microsoft 365, and Azure. Proficient in managing enterprise mobility, security services, and virtualization technologies like VMware and Hyper-V. Adept at implementing security strategies, responding to security alerts, and supporting firewalls and network infrastructure. Demonstrates meticulous attention to detail, especially in documentation and system configuration. Skilled in leveraging AI tools like ChatGPT to automate administrative tasks and enhance operational efficiency. A collaborative team player with excellent communication skills and the ability to thrive in fast-paced global environments. Holds advanced knowledge in backup and recovery solutions, cloud platforms, and identity management.

• Manage and lead the organization’s system projects, including system upgrades, migrations, Azure and Microsoft 365 platform.
• Administer core Microsoft technologies such as Active Directory, DNS, GPO, Microsoft 365, Intune, MDM, and Hybrid Exchange.
• Implement and enhance security measures using Microsoft Intune and respond to security alerts.
• Support Privileged Access Management (PAM) with Delinea and manage firewall configurations.
• Maintain accurate system documentation and assist with ad-hoc duties and IT projects.
• Collaborate with vendors for procurement and maintenance of IT infrastructure.
• Test and deploy new tools and technologies, ensuring seamless integration for end users.
• Identify and mitigate risks that could affect enterprise systems.
• Implement and maintain backup, security, and business continuity strategies.
• Record events and resolutions in the ticketing system, ensuring timely and thorough follow-up.
• Provide backup support for end users as needed.
• Contribute to AI-related projects, such as automating administrative tasks, improving system monitoring, and streamlining user support processes.
• Coordinate with cross-departmental teams to identify and integrate AI solutions to improve operations and productivity.
• Research and recommend initiatives to optimize systems, automate administrative tasks, and enhance overall efficiency.

Key Responsibilities:

Administer Servers & Networks:

• Maintain, monitor, and update servers hardware and software configuration.
• Ensure servers and network uptime, reliability, and performance.
• Implement security measures and protocols to secure servers and network infrastructure.

Enhance Office365 Security:

• Implement and maintain ATP, DLP and other security features of Office365.
• Monitor email security and address any security threats in a timely manner.
• Keep abreast of the latest email security trends and implement best practices.

Disaster Recovery:

• Ensure smooth operations of DRP
• Carry out trial run of Disaster Recovery Plan for critical IT assets to support Business Continuity requirements

Project Management:

• Plan, implement and document high impact projects

IT Security:

• Implement and maintain security measures for systems and networks.
• Monitor security systems and address security incidents.
• Stay up-to-date with the latest security trends and implement best practices.

System network replacement and upgrades project:

• Plan, execute and manage system replacement and upgrade projects.
• Collaborate with cross-functional teams to ensure projects are completed on time and within budget.
• Ensure systems are configured and integrated properly after upgrades.

Troubleshooting and addressing issues:

• Identify, diagnose, and resolve technical issues in a timely manner.
• Collaborate with cross-functional teams to resolve complex issues.
• Ensure root cause analysis is conducted for critical issues.

Manage MDM and Intune:

• Monitor and enforce mobile device policies and configurations for company-owned and personal devices.
• Implements security controls and solutions to protect company data on mobile devices.
• Installs and configures the Intune solution and integrates it with existing security systems and workflows.
• Provide technical support and troubleshoot issues relate to Intune and mobile device management

Provide IT Support:

• Provide technical support to users in a timely and efficient manner.
• Address and resolve technical issues raised by users.
• Maintain accurate records of user support requests and resolutions.

Documentation:

• Develop and maintain technical documentation of servers, networks, and other IT infrastructure
• Ensure that all IT processes and procedures and documented and updated regularly

Experience Required:

• Proven experience in system design, implementation, and administration of Microsoft Windows technologies: Windows Servers 2012 and above, Active Directory, Exchange Online/2010-2019.
• Strong proficiency in managing Microsoft 365, including Enterprise Mobility & Security services such as Azure Active Directory, Microsoft Intune, MDM, AIP, Exchange Online, Microsoft Defender, and DLP.
• Experience in identity management and SSO administration (Microsoft Active Directory, Azure SSO, Azure Active Directory, Conditional Access Policies).
• Proficiency with virtualization technologies such as VMware, Hyper-V, or Nutanix.
• Hands-on experience with backup and recovery systems, particularly Veeam.
• Experience managing and troubleshooting firewalls and network technologies (e.g., switching, routing, VPNs).
• Familiarity with network monitoring systems and security incident management.
• Experience with cloud platforms such as Azure and AWS.
• Strong knowledge of defending against cyberattacks, malicious hacking activities, and security best practices.
• Working experience with Remote Desktop Services and hybrid cloud environments.
• Meticulous attention to detail, especially in documentation, system configuration, and security settings.
• Good communication, interpersonal, and presentation skills.
• Ability to work effectively as part of a global team in a fast-paced environment.
• Knowledge of leveraging AI tools (e.g., ChatGPT) to automate repetitive administrative tasks, improve system monitoring, or enhance user support.
• Ability to research and integrate emerging AI and automation technologies to streamline operations and improve productivity.
• Certifications in Microsoft 365, ITIL, or CCNA.

Education:

• Min Degree in Computer Science/IT with a minimum 8 years of experience