Grand Hyatt Amman enjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology. For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.

The Role

The Assistant Manager – Front Office will be responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms Division.

As Assistant Manager – Front Office, you will be reporting directly to Front Office Manager.

Key Responsibilities

• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Monitor Front Office and particularly Guest Relations personnel, to ensure World of Hyatt members, known repeat guests and other VIPs receive special attention and recognition
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
• Turn away guests if occupancies deem it necessary ensuring no good-will is lost
• Liaise closely with Housekeeping Department to ensure special guest needs, amenities and other room related requests are met
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities in absence of manager
• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Provide input for Front Office Departmental Meetings and deputizes in cases of absence
• Promote Inter-hotel sales and in house facilities
  
  

With Hyatt, You Will Enjoy Many Great Benefits

• Complimentary stays at Hyatt hotels.
• Free Parking.
• Special and additional leaves / paid time-off.
• Medical and life insurance.
  
  

Special employee discounts of the hotel services

• Bachelor’s degree/higher education qualification/equivalent in Hotel Management or any related field.
• Typically 4 - 6 years of Front Office experience including management experience.
• Demonstrated understanding of hotel operations
• Demonstrated commitment to a compliance and quality function.