Title: Assistant Manager - Digital Customer Service

Job Profile:

• Analyze customer data with MS Excel, SQL, Power BI to identify trends and improvement opportunities.
• Implement automation strategies to enhance digital customer service and streamline operations.
• Support seamless technology adoption and integration in digital transformation initiatives.
• Keep up with telecom trends and technologies to improve service quality and anticipate customer needs.

What we are looking for:

• Bachelor's degree in Business Administration, IT, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
• Prior experience in CRM, ERP, other tools is mandatory
• Advanced proficiency in MS Excel and the ability to write SQL queries.
• Strong understanding of the telecommunications industry is an added advantage
• Proficiency in digitalization and technology adoption.