Job Details
Description
Pay: $18.37- $21.88
Schedule: Open Availability
General Statement Of Duties For Assistant Mgr Customer Service
- Primary responsibility is to make sure the customer service office is running smoothly and efficiently.
- Help coordinate inter-office problems with other departments.
- Oversee customer relations and ensure that the customer is served properly, and their overall experience is pleasant.
- Be a role model and leader and solve problems, make informed decisions, and manage the department in order to achieve maximum results.
- Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches.
- Need to be able to work in a fast-paced environment and have good communication skills.
Perks that come with the job as Assistant MGR Customer Service
- Fun work environment!!
- Benefits Package - Health, Dental & Vision, 401K, matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage
- Short- and Long-Term Disability and Employee Assistance Program
Examples Of Work Performed For Assistant Mgr Customer Service
- Ensure that crew is at work and ready to work
- Ensure that each customer receives outstanding customer service
- Authorize and ensure validity of customer returns
- Help solve problems that affect the service, efficiency, and productivity of the front end
- Train, coach, and manage all employees; meet the inbound call goals and work to complete service orders within a time that is satisfying to the customer
- Ensure safety and productivity of employees
- Enforce all company policies and procedures
- Perform disciplinary actions when needed. Perform any other duties as directed by management.
EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; 1 year experience at Mathis Home in Customer Service position; expert knowledge of Storis; positive attitude when working with customers; knowledge of employment and merchandise handling procedures.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs. occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
**Non-Safety Sensitive Position**