Job Purpose

To enhance customer satisfaction and ensure operational efficiency by managing customer care processes, conducting unit inspections, and overseeing community and facility activities.

Main Accountabilities

• Conduct unit inspections and ensure process compliance
• Manage customer inquiries and resolve issues promptly.
• Utilize CRM systems for tracking and reporting
• Generate project status reports to ensure operational efficiency
• Manage homeowner association activities
• Address resident concerns and feedback effectively
• Facilitate smooth handover of units to end users
  
  

Required Education & Experience

• Bachelor’s degree in business administration or civil engineering.
• Minimum of 5 years of experience in Customer Care and Community & Facility Management
• Proficiency in CRM systems
  
  

Required Languages & Computer Skills

• Strong communication and interpersonal skills
• Attention to detail and problem-solving abilities
  
  

Required Kinan Competencies

• Ownership & engagement.
• Leadership & strategic thinking.
• Technical mastery.
• Working effectively with others.
• Flexibility & responsiveness.