Purpose Of The Position

To develop ASCs to attend to the complaints, independently, based on a defined Process…

Evaluate and appoint ASCs (Primary responsibility), with the concerned branch, so that no area is left uncovered with service…

To define the process clearly for ASCs to analyse and decide on complaint resolution, ensure that this is properly documented, circulated and then the ASCs trained, so that ASCs are able to handle the claims and service, as defined in the Policy and Process…

Conduct periodic audits to ensure that there are no deviations to the process set… Get Fast moving Product data from respective Agri & Domestic Coordinators each month, ensure there is stock availability at the Distributors, in line with the products sold in the past…

Establish proper indenting method for the distributor, with help of Supremeserv team, with this data and interact with supremeserv team to ensure spares are reaching distributors in time…

Collect PO copies from Agri, Domestic, CBS, WWW (for products related to the Nashik & Allied Group) placed on the plant, and ensure that the spares order is placed on the plant by the same dealer or Customer…

Attending site complaints along with ASCs / Dealers on cases, where ASC is not able to resolve and satisfy customers including vendor products…

Review of warranty claim forms and send for requisite approval and monitoring till settlement of claim, thro’ S3.

Monitor and control Distributor spares maintenance & monthly reporting to ensure spares are available to the market. Inputs to ASC policy as per guidelines received from management for betterment of service.

Attend and take up Product issues should be taken up for discussion in Q-COM meetings and ensure corrective and preventive action Responsible for maintaining record of documents related to ISO Ensure Toll free numbers calls are correctly assigned (either directly or through a system) Collect, compile competitor’s data. Areas where there is no support, to follow-up, escalate and also flag risks