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Job Type

Full-time

Description

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business.

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family.

Job Purpose

The Assistant General Manager (AGM) is responsible for the day-to-day operation of their assigned restaurant location including overseeing workflow of the restaurant, ensuring delivery of quality customer service, and achievement of sales or productivity goals. The AGM should work closely with General Managers and other management to assess and anticipate needs, communicating those needs proactively to implement well-rounded solutions. The AGM should foster strong relationships within their unit to positively influence the organization as a whole.

Supervisory Responsibilities

• Hire and train qualified candidates for entry-level roles.
• Oversee the day-to-day workflow of the business unit.
• Conduct performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustments as appropriate.
  
  

Primary Duties And Responsibilities

• Collaborate with managers and departments to set reasonable goals and/or sales achievements.
• Work jointly with the General Manager to set performance standards.
• Conduct regular staff meeting to ensure that goals and objectives are clearly communicated with unit staff, provide guidance and leadership to support the staff to meet goals and objectives.
• Identify and outline training needs and opportunities; develop and implement a strategy for meeting those needs.
• Maintain and develop positive relationships with guests, demonstrating excellent customer service and setting an example for other staff.
• Participate in community activities to promote the organization and to build goodwill.
• Collaborate with other managers regarding advertising, marketing, and growth campaigns.
• Assist with start-up, development, and growth of new restaurants as needed.
  
  

All Other Duties as Assigned

Requirements

QUALIFICATION REQUIREMENTS:

• Excellent leadership and management skills.
• Highly organized and self-directed.
• Able to build relationships at all levels of the organization.
• Exceptional interpersonal, oral, presentation and written communication skills.
• Excellent sales and customer service skills.
• Ability to work in fast-paced, changing environment.
• Demonstrated strong performance in analytical, innovative, and critical thinking, strategy and collaboration.
• Proficient with Microsoft Office Suite, POS software, and other related software.
  
  

EDUCATION And/or EXPERIENCE REQUIREMENTS

• Associates degree OR equivalent experience in restaurant management.
• Minimum of at least 2 years’ supervisory experience required.
  
  

Physical Requirements

While performing the duties of this job, the employee is:

• Regularly required to sit, talk, use repetitive motion, type, and hear.
• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
• Must be able to lift up to 15 pounds at a time.
  
  

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.