Hotel One Vogue is Hiring

Overview

To take total responsibility for the day to day running of the front of house operations, the image and standards of the customer facing operation and the back office functions in their entirety.

Duties & Responsibilities

• Ensure profits are maximised and agreed targets are successfully delivered
• Ensure the costs are controlled for the property
• Motivate and inspire a team plus guarantee compliance with legal procedures in operation.
• Ensure performance of the property is kept high by implementing changes and direct ongoing improvements.
• Ensure guest satisfaction is kept to maximum bring repeat business.
• managing budgets and financial plans and controlling expenditure
• Ensure sales are of the maximum.
• Ensure your team consistently maintains brand standards
• Supervising maintenance, supplies, renovations and furnishings
• ensuring security is effective
• Accountable for hotel weekly accounts and all company paper work as per audit procedure
• Work within the company set budgets relating to food, linen and cleaning costs to provide the standard of service required.
• Control the cash handling within the property to ensure all relevant departments are aware of their responsibilities and cash/credit card payments are recorded accurately.
• Control all stocks within the hotel and ensure stock takes are completed accurately and on time each week for accounting purposes.
• Develop all aspects of incremental sales within the hotel, implementing new initiatives to meet and exceed targets.
• Manage all aspects of customer service within hotel in order to exceed and anticipate customer expectations.
• Develop product knowledge to ensure accurate delivery.
• Monitor, analyse and provide feedback to all departments regarding complaints and all other customer feedback in order to identify trends and take pro-active actions.
• Resolution of customer complaints within the hotel.
• Ensure all Health and Safety procedures are implemented according to Company standards
• Provide detailed and accurate reports as required by Management.
• Carry out supplier communication activity in line with company procedures.
• Ensure suppliers have a full understanding of all product and service specifications in order to ensure effective delivery.