Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

At the Sheraton Gateway Los Angeles we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Sheraton Gateway Los Angeles can mean for you!

Overview

Supervise the Front Office staff, including Front Desk Managers, Bell Staff, and Guest Response department in the daily shift operations. Aid in the administration of the Front Office department to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting and exceeding financial goals. This position is intended to offset the Director of Front Office and Front Office Manager’s schedule to provide high management visibility and improved guest service. As such, this position will be scheduled in evenings, overnight and on/or weekends.

Duties & Responsibilities

• Position is responsible for the short-term planning and day-to-day operations of the Front Office Department. Recommend procedural changes.
• Aids in the administration of the Front Desk, Guest Response, Bell Stand, Concierge, Valet and Transportation.
• Implements and monitors the Department's budget and manages expenses within approved budget constraints.
• Supervise the shift operations in the Front Office and liaise with sales, reservations, accounting, and the operations departments to ensure smooth operations and achievement of an optimal level of quality service and hospitality.
• Supervise the Front Office employees, including the Front Desk Management staff; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications, and recommend discipline as appropriate.
• Aid in the implementation and administration of company programs. Ensure compliance with LSOP’s and SOP’s to ensure an optimal level of guest and associate satisfaction.
• Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
  
  

Qualifications

Qualifications and Requirements:

Education: Two-to-four-year college degree or equivalent education/related experience.

Experience: From two to three years of full-time employment in a related position with hotel experience.

Hours Required: Day, evening, or overnight shift and weekends per business demand. Schedule will offset that of

the Director of Front office and Front Office Manager.

• Requires knowledge of discipline-specific Pyramid policies, procedures and services and general knowledge of other departments in the hotel.
• Requires supervision/management skills.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Ability to communicate in English. Second language desirable.
• Ability to handle cash and credit transactions.
• Ability to enforce all company rules and SOPs.
  
  

Compensation Range

The compensation for this position is $68,000.00/Yr. - $75,000.00/Yr. based on qualifications and experience.