Marketing Statement

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Purpose

Job Description

Under the general supervision Coordinating Manager, Ambulatory Care & Deputy Director, Ambulatory Care, with latitude for independent judgment and initiative, the Assistant Coordinating Manager position is responsible for the daily processing of patients into a variety of clinical services via Epic and other tasks as required.

Specific Duties And Responsibilities

The Assistant Coordinating Manager is charged with and responsible for:

• Rotates to various services in Ambulatory Care and Radiology
• Assists in advancing Press Ganey scores by treating all patients in a courteous and respectful manner with special regard to confidentiality.
• Verifies insurance via EPIC, Omnipro, EPACES, insurance portals, telephone or fax.
• Provide patients with appointments in Epic (when applicable) to all clinics as needed.
• Educate patients on insurance, HHC Options and Managed Care policies of Coney Island Hospital.
• If ineligible for insurance refers to financial counselor.
• Obtains & coordinates patient prior authorization for outpatient services.
• Process (open and close (where needed) visits for clinic sessions in Epic.
• Determine and open/register/schedule appointments as confidential when required.
• Determine use of language line when necessary.
• Appropriately direct patients to other hospital services as needed.
• Full Registration through a comprehensive interview to obtain demographics, financial and insurance information to determine payer for Outpatient Services. Functions include, but are not limited to, demographic updates, Advance Directives, PCP verification/update and obtaining of patient consents, completion of MSPQ. Scan obtained documents and identification into EPIC.
• Scanning all referral related documentation into Epic.
• Attend education sessions and demonstrate capability to provide technical expertise/support to maintain proficiency of personnel.
• Demonstrate proficiency in back-up manual Registration and Scheduling systems for use during IT systems downtime.
• Pre-Registration for following day.
• Perform End of Day EPIC tasks.
• Management of referral work queues for respective clinical areas
• Provides Physician template management support
• Assist with taking messages for Physicians as needed.
• Courteously and properly handle or refer all calls received.
• Collect all forms of payment as necessary.
• Other duties as required.
  
  

Minimum Qualifications

• A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, healthcare and medical /patient systems administration; or,
• A satisfactory combination of education, training and experience.
  
  

Department Preferences

• Competence in Epic Cadence, Omnipro, EPACES, insurance portals and Q-med (review MD history) functions is necessary.
• Exceptional customer service skills required.
• Good organizational and time management skills required.
  
  

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs