Specialist - Asset & Configuration Management

Department : Digital

Division: Customer & Digital Services

Reference number: 12182

The Customer & Digital Services team is accountable for coordinating Stakeholder/Customer engagement and communications for the Digital Division and providing management, governance and assurance across operational Digital services.

This position will work with parties across the organisation to ensure that all IT assets (hardware, software, virtual machines, cloud services, etc.) are accurately tracked and managed within the asset and configuration management database throughout their lifecycle.

Role responsibilities

• Assist in embedding and monitoring operational processes for secure and reliable configuration, classification and management of configuration items (CIs) and for verifying and auditing configuration records.
• Develop, configure and maintain required tools (including automation, discovery and service mapping) to identify, track, log and maintain accurate, complete, compliant and current information.
• Reports on the status of asset and configuration management required deliverables. Identify problems and issues and recommend corrective actions
• Assist and support the planning, capturing and management of CIs and related information.
• Works collaboratively to implement solutions seeking inputs as required to ensure desired outcomes are achieved, coaching others in their role and responsibilities as CI owners.
  
  
  

Experience and knowledge

• Proven record of expertise and achievements in the implementation and ongoing development of Service Asset and Configuration Management processes, in particular CSDM, in a complex environment
• Thorough knowledge of integration of ITIL processes especially Incident, Problem, Change, Request, Service Design, Service Transition and Service Asset and Configuration Management
• Strong knowledge of ServiceNow, and demonstrable career history developing, implementing, and maintaining asset registers and CMDB on this platform.
• Thorough knowledge of automated discovery and dynamic service mapping.
• Demonstrated ability to influence decisions through effective negotiation skills, driving change across all levels of the business and different stakeholders.
• Previous experience in the areas of reporting and analysis across the Asset and Configuration Management processes
• Strong stakeholder management skills with a collegiate/collaborative style
  
  
  

Education/ Certificates

• ITIL Foundation / ITIL Intermediate Certification (Preferred )
• Must be an Australian Citizen/ must be willing to obtain NV1 or NV2 security clearance
  
  
  

AEMO is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace for all employees.

For more information on the Australian Energy Market Operator (AEMO) please refer to www.aemo.com.au or visit one of our social media channels below.