Senior .Net Application Support Lead Candidates with Asp. net, web apps, and who has experience working on Application Support projects. Job Duties Team lead for Application Support and Maintenance of a group of Custom, COTS/SaaS applications Lead high priority incident resolution, enhancements and development activities Customer reporting and backlog prioritization Collaborate with 3rd party vendors to resolve support issues related to COTS & SaaS applications. Work with Service Desk and End Users to provide end-to-end resolution for Application Support issues. Coordination/Support for Release Management & Deployments. Support the ongoing effort to baseline current Asset database and CMDB Prepare Application Know-how documentation wherever applicable. Adhere to customer's IT Support processes and Security policies Technical/Soft Skills Good knowledge and hands-on experience in .NET, SQL, ASP.Net, Web Apps and related technologies Familiar with Agile & Waterfall SDLC. Understanding of ITIL v4 Service Lifecycle. Familiar with ServiceNow & JIRA Should have prior experience in application support activities (i.e. Incident Management, Problem Management, Service Request Fulfillment, Application Performance Monitoring, Job Monitoring and Root Cause Analysis) Prior development experience to work on application maintenance tasks (corrective, preventive, perfective & adaptive maintenance activities) as required. Good communication skills, both written and verbal. Good analysis skills in order to aid in trouble-shooting and problem-solving. Good to Have Prior experience with Service Transition Experience working on Angular Well-versed with Onsite-Offshore execution model. Ability to understand business requirements/impacts in a highly technical environment High attention to details and service minded approach. Willing to learn new technologies on the job & cross-skill across similar technologies.