Leading Jewellery Brand requires Area operations mgr ( Jewellery)- Madurai and Trichy

We are looking out for Area operations manager for Madurai, and trichy locations

PFB the JD and details- Sales Mastery

Customer Focus Cultivating Customer Loyalty

• Champion a customer-centric culture by prioritizing customer satisfaction and loyalty across all retail stores.
• Drive the Customer Experience (CX) governance frameworks to standardize service quality across all retail stores.
• Benchmark and adopt best practices for improving customer engagement, fostering customer loyalty.
• Ensure seamless execution of loyalty programs, promotions, and customer feedback mechanisms.
• Train team members, including Cluster Managers, Store Managers, on customer service best practices to maintain high standards of service quality.
• Drive PL management, maximising profitability (EBITA) while optimizing costs and resources.
• Develop and execute strategic sales plans to achieve revenue targets and store profitability.
• Conduct comprehensive market, season and competitor analysis to identify trends and refine sales approaches.
• Developing plans and value-added solutions designed to assure achievement of agreed to the volume, market share and profit objectives.
• Conceptualizing implementing development strategies for acquiring business from clients and effectively using existing accounts.
• Analysing latest marketing trends and tracking competitors activities and providing valuable inputs for fine tuning sales marketing strategies.
• Leading, training monitoring the performance of team members to ensure efficiency in service operations and meeting of individual group targets.
• Creating and sustaining a dynamic environment that fosters career development opportunities and motivates high performance amongst team members.
  
  

Skills Qualifications

• Experience in sales, with a focus on working with channel partners, retailers, and in the Jewelry industry.
• A Masters or bachelor's degree in business, sales, marketing, or a related field.
• Proven track record of meeting or exceeding sales targets in a similar role.
• Strong verbal and written communication skills.
• Ability to engage and influence key stakeholders across multiple industries.
• Ability to build and maintain strong professional relationships with diverse groups of clients and partners.
• Strong ability to identify challenges and provide innovative solutions to drive business growth
  
  

Skills Qualification Experience

Must have excellent English communication skills and good knowledge in computer, Advanced Excel

Any Graduate

Required 7-10 Years Relevant Experience.

Kindy share the following details

• Updated CV
• current ctc n notice period
• Expected ctc
• Current and preferred location
• Relevant experience in managing multiple jewellery retail stores
  
  

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