Working here is challenging, rewarding and fun. Plus a lot of other things you'd associate with a company that's all about the great outdoors. Our mission is clear: "To equip people to make a difference in their world. Are you passionate about retail? Do you have a flair for style? If this is you, then we invite you to grow with us and become part of a challenging environment". NATURE AND SCOPE OF DUTIES Working here is challenging, rewarding and fun. Plus a lot of other things you'd associate with a company that's all about the great outdoors. Our mission is clear: "To equip people to make a difference in their world. Are you passionate about retail? Do you have a flair for style? If this is you, then we invite you to grow with us and become part of a challenging environment". NATURE AND SCOPE OF DUTIES The Area Manager leads the staff in meeting sales goals, customer service targets and operating objectives through execution, coaching and accountability. The Area Manager – outlet, supports the store management and staff in meeting sales goals, customer service targets and operating objectives through execution, coaching and accountability. You will be required to Manage, Control, Direct and Assist in managing day-to-day operations of the Western Cape region. You will be required to conduct site visits to all the stores within your Area allocation, on a rotational basis and in accordance with your weekly and monthly calendar schedule. You will be required to Manage all Key Criteria within the stores - would consist of Sales, Staff , Service, Merchandise, Administration, Risk and General Compliance to related Company Policies & Procedures in relation to your Area Allocation. You are required to provide detailed feedback on a daily, weekly, monthly basis in relation to the Key Criteria of the Stores Core Performance Areas: Sales & Sales Budgets (Communicate, Implement, Drive, Monitor and Feed Back) Human Recourses (Recruitment, Staff Management, Disciplinary Processes, Training & Development, Payroll) Stock (Merchandising, Control & Risk prevention, Stock Allocations & Promotional Activities) Administration (Compliance in relation to Cash Management, Transactional Activities and/or General in-store Administrational Policies, Procedures and Processes. You will be required to create and lead high-performance teams that drives sales. Manage the store and its employees to ensure all store sales goals are met or exceeded. Identify ways to drive sales generation and ensure action is taken to achieve goals. Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co- workers. Ensure store presentation standards are achieved and maintained. Communicate merchandise sell-through and market trend information to HQ. Handle store level human resources, operational and loss prevention issues with HQ. Open/ and or close the store/s to relieve managers in an effective manner. Regular attendance and full-time commitment are essential functions of the job. Perform additional managerial duties as necessary. QUALIFICATIONS/ EXPERIENCE The applicant must have 4+ years’ experience in a retail environment senior management role. Excellent customer service skills. A commitment to service excellence and customer satisfaction. Good interpersonal, communication and numeracy skills required in leading and managing the retail location and team. Must have the ability to respond and adapt quickly to changing business needs and requirements. Must be detailed orientated with the ability to translate direction to lower level execution. Computer literate. Knowledge of retail computer systems. English excellent, bilingual is a big plus.