Summary Plans and directs the operation of owned and managed facilities within a city region delegated by the AVP of Operations by performing the following duties personally or through subordinate supervisors. Essential Duties, Responsibilities and Abilities Manages assistant manager, supervisors, and employees. Is responsible for the overall direction, coordination, and evaluation of their locations. Detailed knowledge of PARCS equipment. Must be able to maintain and troubleshoot all aspects of the equipment and contact appropriate vendors for maintenance or service. Ensures that all revenues are accounted for, the proper rate structure is enforced. Prepare annual budget for facility(ies). Reviews monthly profit/loss reports, analyzes variances and develops reports. Manages active collection activities on accounts receivable. Regularly reviews shift reports, void logs, and conducts audits to ensure all policies are properly followed. Conducts periodic market surveys and makes recommendations to ensure competitiveness of pricing and services. Actively looks for ways to increase business. Prepares written reports for Parkway management and/or applicable managed account clients as needed. Completes Accident/Incident Reports in accordance with company policies. Ensures that all shifts are covered by appropriate personnel as dictated by events, commercial interests, weather, operational needs, etc. Handles unplanned Facility Emergencies (Manager is on-call 24 hours a day, 7 days a week). Performs work of employees supervised as needed. Conducts periodic inspections of lots and/or garages, ensuring facilities are safe and inviting to customers. Reports discrepancies to the appropriate person to ensure the resolution of any issues. If the location is staffed by an outside security company, be familiar with schedules, reporting, frequency of tours, incidents, etc. Ensures that all needed supplies are ordered and made available. Provides support with special projects or assignments as needed. Maintains and enforces all safety policies and procedures including safe handling of equipment and using appropriate lifting and carrying techniques and Personal Protective Equipment (PPE) as required. Supervisory Skills - Manages assistant managers, supervisors, employees and third party vender's employees. Is responsible for the overall direction, coordination, and evaluation of their locations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Computer and Other Technical Skills - Ability to use Microsoft Office Suite. Proficiency in Word, Excel and Outlook. Capable of quickly learning and using revenue control and enterprise software. Ability to perform routine troubleshooting on parking equipment such as printers, POF, etc. Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, time, commissions, proportions, percentages, area and volume. Manager/Senior Professional Competencies Adaptive: Handles change with minimal disruption and an excellent attitude. Treats stressful situations as learning experiences and applies lessons learned to future situations. Identifies obstacles to change and takes steps to remove them. Results-Oriented: Takes ownership of assignments and applies the necessary effort, focusing on success. Pursues tasks with energy and drive to successful completion. Anticipates and addresses unforeseen obstacles and is undeterred by them. Interpersonal Communication: Demonstrates clear and concise written and verbal communication. Expresses facts and ideas clearly and credibly. Uses appropriate tone and displays excellent judgment. Listens to others and elicits feedback. Is approachable and works effectively and harmoniously with peers and superiors. Time Management: Effective at prioritizing tasks, managing time, and meeting deadlines. Has good follow-up skills and reliably accomplishes duties and assignments. Advancing Business: Looks for opportunities to apply new, creative, and different thinking to problems and challenges. Champions innovation initiatives and sponsors subordinate innovation. Implements new approaches that improve business outcomes. Able to attract, select, and retain quality talent. Leadership: Provides motivation, purpose, and direction to achieve goals. Energetically leads through example. Effectively delegates and assesses work. Effective at team formation and management. Managing Performance: Is aware of their performance quality and proactively seeks feedback from others. Is proactive in self-development and improving their skills. Develop and clarify employee roles and responsibilities. Maintains rapport with employees, proactively addresses issues, measures employee performance, and make appropriate staffing changes when necessary. Project Management: Excellent ability to manage multiple projects concurrently. Determines project resources, defines roles and responsibilities, develops timelines, and monitors status. Decision Quality: Able to make quality decisions by thoroughly analyzing potential solutions' costs, benefits, opportunities, and risks, including alternative solutions. Excellent problem-solving skills. Anticipates and prevents problems. Negotiation Skills: Communicates views and arguments appropriately to win support. Convinces others to take action. Adheres to Parkway Corporation Core Values Collaboration: We are open-minded and respectful collaborators who seek the best solutions for the common good. Customer Focus: We are committed to providing exceptional customer service at all times. Community: We improve the communities where we live and work. Diversity, Equity, and Belonging: We are an inclusive workplace that represents the full spectrum of cultures, backgrounds, and abilities. Integrity: We strive to build mutual respect and gain the trust of others as a result of making and keeping commitments and taking responsibility for our actions. Initiative: We actively work to improve our products and services, and develop new opportunities. We consistently work toward self-improvement. Professionalism: We strive for excellence in everything we do and in every encounter we have. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience. Business degree, accounting coursework, P&L, Certified Parking Professional (CPP) desirable. Certificates, Licenses, and Registrations Must have valid driver's license. Must have own, insured, vehicle. Physical Demands and Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Regular exposure to outside weather conditions. Low-moderate noise level. The physical demands described here are representative of those that required by an employee to perform the essential functions of this job: Maneuver to all areas of the work site necessary to perform duties. Able to access and manipulate structures and components related to tasks. Communicate with staff/customers/vendors. Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Fine motor skills, sufficient to interact with electronics such as computers. Operate machinery ranging from hand tools to vehicles. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of this position.