Overview

The Tech Strategy & Enterprise Solutions - Consumer Capability at PepsiCo drives personalization at scale by leveraging best-in-class technology stack. The team elevates consumer engagement through Salesforce Marketing Cloud, Data Cloud, MCP, and Service Cloud, enabling targeted campaigns and loyalty initiatives.

Responsibilities

• Collaborate with cross-functional teams, including Business Analysts, Product Owners, and IT teams, to deeply understand Salesforce functionalities, assess risks, and develop robust solutions aligned with business requirements.
• Govern and maintain compliance with standards, including ISO and CMMI, to ensure alignment with organizational goals.
• Document solutions with a meticulous and detail-oriented approach, clearly articulating the “how” and “why” to build a comprehensive and accessible knowledge base.
• Act as the SPOC for Salesforce-related queries, ensuring timely and effective resolution.
• Manage user accounts, security settings, and data tasks such as imports, exports, and cleansing.
• Customize and maintain Salesforce objects, workflows, dashboards, and reports while ensuring usability and scalability.
• Monitor system performance, troubleshoot issues, and integrate Salesforce with third-party tools.
  
  

Qualifications

Mandatory Technical Skills

• Expertise in Salesforce administration, including custom objects, sharing settings, profiles, role hierarchies, Salesforce Shield, and GDPR compliance for secure system management.
• Proficiency in understanding the Salesforce Data Cloud elated metadata and working
• Proficiency in Salesforce reporting, analytics, and data visualization tools for decision-making.
• Familiarity with risk assessment frameworks for system development.
• Salesforce DataCloud Consultant (required) Salesforce Administrator Certification (required); Advanced certifications like Salesforce Advanced Administrator and Platform App Builder are preferred.
  
  

Mandatory Non-Technical Skills

• A keen eye for detail and a proactive approach to identifying issues and inefficiencies.
• Strong problem-solving skills with the ability to develop and implement long-term solutions.
• A governance-focused mindset with a commitment to maintaining high operational standards.
• Effective communication and interpersonal skills to act as a trusted SPOC for stakeholders.