Job Title: Architect - EUS, Network & Windows

Job Location: Raritan, NJ 08869

Job Type: Contract

Duration: 3+ Months

Work Type: Onsite

Pay Rate: $50.00-55.00/ Hourly on W2.

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Description:

Position Overview

• We are seeking a service-minded Senior Windows Engineer (L4) with specialized expertise in supporting shared shopfloor endpoints.
• This role is crucial for overseeing and modernizing endpoint management across a global, regulated pharmaceutical and medical devices environment.
• The focus is on managing Windows 10 and Windows 11 endpoints, including complex Operational Technology systems, and driving the transition from legacy (SCCM, GPOs) to modern (Intune, Autopilot, Entra) solutions.
• The ideal candidate will demonstrate a data-driven mindset, excel in cross-functional collaboration, and be comfortable providing final-tier (L4) escalation support for critical Windows issues.
• Experience with Linux (Ubuntu) at an L2 level, Tableau reporting, and IT support in manufacturing or lab environments is a strong plus.

Top Qualifications:

• EUCS Expert in SCCM, Intune, Autopilot, Entra, and Active Directory/GPO management.
• Network - Routing switching and firewall
• Troubleshoot interactions between Windows devices, networks, firewalls, and Active Directory
• Power BI/Tableau
• Pharma Background (Nice to have)

Key Responsibilities

Windows Engineering & Troubleshooting (L4)

• Serve as the final escalation point for complex endpoint and OS issues in a large-scale enterprise.
• Troubleshoot interactions between Windows devices, networks, firewalls, and Active Directory.
• Collaborate with cross-functional teams (network, AD, InfoSec, etc.) to ensure seamless system performance.

Endpoint Management & Modernization

• Govern enterprise endpoints using SCCM, Intune, Autopilot, and Entra, ensuring security and compliance.
• Maintain and optimize Group Policy Objects (GPOs), leading the transition from traditional to modern management practices.
• Oversee basic deployment and reporting tasks through SCCM, leveraging data-driven analysis for continuous improvement.

Cloud & Virtual Desktop

• Deploy and support Windows 365 or Azure Virtual Desktop solutions.
• Integrate zero-trust frameworks and security baselines in partnership with InfoSec.

Provisioning & Automation

• Oversee imaging and deployments for both traditional (SCCM, GPO) and modern (Intune, Autopilot) provisioning methods.
• Develop PowerShell scripts and other automation tools to streamline processes and reduce errors.

Regulatory Compliance & ITI

• Operate under GxP guidelines, ensuring strict adherence to documentation and validation requirements.
• Follow ITIL best practices (Change, Incident, Request, Problem, Knowledge) in ServiceNow or similar ITSM platforms.

IT Support in Manufacturing/OT Environments

• Provide hands-on and remote support within manufacturing and Operational Technology (OT) settings.
• Focus on supporting shared manufacturing systems, which are critical to production and not typical end-user systems.
• Ensure alignment with pharmaceutical compliance and safety protocols.

Reporting & Analytics

• Utilize Tableau or similar BI tools to create data visualizations and actionable insights.
• Communicate findings to stakeholders, championing a data-driven mindset across the organization.

Collaboration & Continuous Improvement

• Partner with global and regional teams to standardize endpoint management processes.
• Identify opportunities to enhance reliability, security, and user experience through technology and process innovation.
• Embrace emerging technologies and champion an automation-first culture.

Qualifications & Requirements

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 8+ years of hands-on experience in Windows engineering in large, enterprise-scale environments.
• Proven track record resolving complex OS, network, and infrastructure challenges.
• Experience supporting shared OT systems.
• Technical Proficiency
• Expert in SCCM, Intune, Autopilot, Entra, and Active Directory/GPO management.
• Familiarity with Windows 365 or Azure Virtual Desktop solutions.
• Strong PowerShell scripting or comparable automation skills.
• Competency in BI tools for reporting.
• Knowledge of networking and firewall fundamentals.
• Regulatory & ITIL Knowledge
• GxP or other regulated-industry experience strongly preferred.
• Practical exposure to ITIL frameworks and ServiceNow (or similar ITSM) tools.

Soft Skill

• Service-Minded Approach: Demonstrated commitment to high-quality customer support.

Data-Driven Mindset:

• Analytical approach for continuous process improvement.

Communication:

• Excellent verbal and written skills for both technical and non-technical audiences.

Collaboration:

• Skilled at partnering with cross-functional teams, including manufacturing/OT areas.

Adaptability:

• Openness to new technologies, methods, and best practices.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.