Job Summary:

This position will be a member of the WhiteWater accounting department in Austin or Houston. Responsibilities include providing support to the various applications and end-users by managing user access, performing application configuration, troubleshooting issues, and assisting with the overall administration of company software applications, ensuring smooth user experience and compliance with security protocols, requiring strong organizational skills, technical proficiency, and excellent communication to manage user requests and application updates effectively.

Qualifications:

• 2-5 years relevant work experience in an administrative support role, preferably with exposure to application management
• Knowledge of IT concepts and procedures
• Preferred experience with ERP NetSuite, Enverus (Open Order/Open Invoice/Open Ticket), Gatekeeper (Vendor Management), Adaptive, and Concur
• Ability to apply strong attention to detail and multi-task
• Ability to work autonomously in a fast-paced team environment and manage multiple priorities
• Results-oriented with the ability to motivate, inspire, and lead others
• System integration monitoring, error analysis, and problem resolution
• Proficient in Microsoft Office Suite
• Familiarity with business applications (Inventory system, ERP, HR, Invoicing Systems)
• Basic understanding of network infrastructure and security concepts
• System integration monitoring, error analysis, and problem resolution
• Excellent verbal and written communication skills and the ability to interact with users at all levels of the organization and departments
• Strong attention to detail
• Ability to prioritize tasks and meet deadlines effectively
• Problem-solving and analytical skills to troubleshoot application issues
  
  

Responsibilities:

• User Account Management:
• Create, modify, and deactivate user accounts across various applications based on employee changes and department needs.
• Manage user access levels and permissions to ensure compliance with security standards.
• Assist with password resets and account lockouts.
• Application Configuration:
• Perform basic application configuration tasks such as adding new fields, adjusting settings, and updating data mappings.
• Assist with application upgrades and patches under the guidance of the Applications Administrator.
• Troubleshooting Support:
• Respond to basic application-related user queries and troubleshoot common issues.
• Escalate complex technical problems.
• Data Management:
• Import and export data within applications as needed.
• Maintain data integrity by performing data cleansing and validation checks.
• Reporting and Analysis:
• Generate reports on application usage and user activity to identify potential issues or areas for improvement.
• Assist in gathering data for application performance analysis and evaluation.
• Documentation and Training:
• Create and maintain user guides and documentation for application functionalities.
• Provide application training to new employees.
  

Education:

• Bachelor’s degree in computer science, or equivalent experience
  
  

Benefits: This position is located in Austin or Houston, Texas and is an in-office position. Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.