Addison Group is working with an education software company in search for an Application Support Technician. This is a great opportunity to start your IT career!

This role is temporary, (approx. 6 months to start) and fully remote. The start date is scheduled for June 2nd

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Please apply to be considere

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Job Descripti

on:The Application Support Specialist will provide technical support to customers, answering questions on function and usage of client products through phone support. We are looking for someone who has the ability to learn new products and client services to effectively establish a relationship with customers to assist in product knowled

ge.
Key Responsibili

• tiesResolves customer questions and issues over the telephone in the areas of system configuration, product functionality and general us
• age.First call resolution prefe
• rredMaintain contact with customers as necessary on ongoing is
• suesEscalates issues as appropriate to other support a
• reasMaintains relationships between the company and customers during each interaction, and supports client interests and go
• als.Meets or exceeds all individual and team production and performance expectati
• ons.Participates in projects and supports company initiatives as requi
• red.Customer technical support experience, call center preferred but not requ
• iredStrong communication skills and telephone etiqu
• etteStrong business/technical oral and written sk
• illsMust work well independently or in a team environ
• mentWorking knowledge of Microsoft Office, particularly E
• xcelProficient with entire Microsoft Office s

uite
Req

• uiredCustomer technical support experience, call center preferred but not req
• uiredStrong communication skills and telephone etiq
• uetteStrong business/technical oral and written s
• killsMust work well independently or in a team enviro
• nmentWorking knowledge of Microsoft Office, particularly
• ExcelProficient with entire Microsoft Office
• suiteBachelor’s degree in a computer technology field is a