Position Name: L2 Application Production Support

Location: Mexico ( Remote)

Duration: Full time

YOE- 3-6 years.

Required Skills:

• Experience as a L2 support engineer.

• ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Management.

• Hands-on experience in SQL (Pl/SQL), UNIX and Shell Scripting are mandatory.

• Hands-on Read and Debug Code (Java or any OOP Language) / Optional.

• Skilled in Debugging and Troubleshooting. Ability to perform RCA.

• Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders.

• No Coder Pad

Things to Cover for Code Navigation:

Code Navigation and Code Validation

Strings, Collections, Exceptions

See where the error code it is, why the code is having an issue.

First 5 candidates to be Strong Enough

Preferred Skills:

Strong Java development skills.

Financial Industry/Banking/Client Markets/Investment Banking Industry is highly preferred.

Degree in Computer Science