Job Profile

We are seeking a Dynamics Support Analyst to join our IT and Business Systems Operational team. You will support and maintain key business applications, including Dynamics 365 CRM and F&SCM, ensuring smooth operations and continuous improvement.

Responsibilities

• Provide 1st & 2nd line support for users, troubleshoot issues, and escalate complex cases to third-party vendors.
• Manage support tickets, ensuring SLAs are met and user queries are resolved efficiently.
• Perform system administration, data management, and security maintenance.
• Support system upgrades, testing, and deployments, ensuring successful adoption of new features.
• Document support processes, create user guides, and deliver training to business users.
• Collaborate with cross-functional teams to optimize system performance and drive process improvements.

Skills & Experience

• Experience in IT application support (1st, 2nd, and 3rd line).
• Strong knowledge of Dynamics 365 CRM & F&SCM.
• Familiarity with SQL, databases, and software development lifecycle.
• Experience working with third-party vendors for issue resolution.
• Ability to manage multiple system upgrades and deployments.
• Excellent stakeholder engagement and communication skills.