Company Overview: We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries. We supercharge progress through industry-leading capabilities centered around Digital, Engineering, Cloud, and AI. Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence. We strive to help our employees find their spark and become the best version of themselves.

Your Role & Responsibilities: This role is to provide support for all client´s Content Management products and services, including customer installed, hosted by the client, or SaaS delivery. Support is provided for both newly launched products as well as mature products.

Key Responsibilities:

• First point of contact, via phone/portal, for customer with questions or issues with Xerox tools.
• Work high priority technical incidents and critical outages.
• Perform remote install/upgrades
• Troubleshoot Issues before advancing it to engineering
• Answer questions regarding product functionality and usage
• Produce content creation for KB articles
• Provide timely response/resolution to meet customer SLA’s.

Qualifications & Experience:

Server Operating Systems experience included but not limited to (installation, basic configuration and administration prefer Windows Server Certification):

• Microsoft Windows Server (2012, 2016, 2019)
• Microsoft Windows 8.1 and 10
• Linux (Red Hat 6, 7)
• Virtual Server Environments (VMWare and Microsoft Hyper-V)

Web Server (installation, configuration, basic administration)

• IIS 7.5 and higher
• Apache 2.2.x and higher

Network related protocols (basic configuration and administration)

• TCP/IP, DNS, DHCP, Kerberos, SMTP, POP3, IMAP HTTP|S, FTP, SMB, SSL/TLS
• LDAP – Microsoft Active Directory Domain Services (basic administration)

Required Language Thresholds

• French B2 or native
• English Proficiency

Why Us

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• Hybrid Work Module
• Meal allowance on card/voucher

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Candidate Privacy Notice: https://www.hcltech.com/candidate-privacy-notice