My Dublin City Centre based client is recruiting for an Application Support Specialist to join a growing team. This role is hybrid working. The Application Support Analyst will work part of the ICT function and will be responsible for ensuring the stability and efficiency of key business applications, providing responsive support to users, and driving improvements in application functionality and user experience. This is a hands-on role suited to someone with strong technical foundations, a problem-solving mindset, and a passion for helping people get the most from their technology.

Key Responsibilities

• Serve as the first point of contact for application-related queries, resolving issues or coordinating with third-party vendors as needed.
• Troubleshoot and resolve technical incidents, applying structured problem-solving approaches.
• Support the development and rollout of IT procedures and ensure applications comply with internal standards and controls.
• Deliver user support through training, demos, and guidance documentation.
• Manage and coordinate application updates and enhancements, following change control procedures.
• Liaise with external software providers and technology partners to maintain system reliability.
• Maintain accurate documentation, including user manuals, process flows, and technical specifications.
• Lead and support user training sessions on key systems and tools.
• Schedule and execute maintenance and upgrade activities.
• Provide day-to-day support for Microsoft 365 tools, including issue resolution and user engagement.
• Monitor system usage and performance, making adjustments where necessary.
• Promote and assist with the adoption of underutilised Microsoft 365 services.
• Stay informed of new features, updates, and trends within cloud platforms.
• Support solution planning and make recommendations for system enhancements.
• Help ensure departmental goals and service standards are achieved.
• Report regularly on performance metrics, support volumes, and project milestones.
• Identify learning needs and pursue technical upskilling opportunities.
• Participate in performance reviews and contribute to team development goals.
• Collaborate with team members and other departments to ensure cohesive service delivery.
• Partner with end users to tailor support and improve service outcomes.
• Foster strong working relationships across the ICT team and wider organisation.
• Share knowledge and assist with mentoring or upskilling others on the team.

Required:

• Relevant IT qualification or equivalent experience.
• At least 2 years in an application or IT support role.
• Solid understanding of basic IT infrastructure, troubleshooting tools, and system administration.
• Proven ability to support and enhance enterprise-level applications.
• Strong working knowledge of Microsoft 365 tools and administration:
• Core Office apps (Word, Excel, PowerPoint)
• Productivity & collaboration tools (Teams, SharePoint, OneDrive, Bookings, To Do)
• Access management and security settings
• Microsoft 365 admin centre features and configuration
• Familiarity with ITIL principles, particularly around change and incident management.
• Ability to manage time and priorities effectively.
• Strong analytical and problem-solving skills.
• Clear communication, both written and verbal, with the ability to explain technical topics to a range of audiences.
• A proactive and adaptable approach to learning and supporting change.

Preferred:

• Experience with PowerShell scripting.
• Exposure to Microsoft Power Platform (PowerApps, Power Automate).
• Understanding of Microsoft 365 security/compliance tools.
• Basic knowledge of databases or data structures.