Experience & Qualifications

· At least 7 years of industry experience in application support of Microsoft Office Suite, iManage Worksite/DeskSite, BigHand products, Workshare Professional or similar software programs.

· Experience with Microsoft 365 SaaS products and corresponding third party applications that integrate.

· In-depth technical knowledge of Microsoft Windows 11.

· Ability to maintain awareness of technology developments and make recommendations to the team, managers, and team lead.

· Experience in ongoing quality assurance tasks and processes related to monthly patching and other software update cycles.

· Ability to have clear and efficient communications within the End User Compute team, other IT technical teams, IT support teams, and end user business units.

· Ability to lead discussions and elicit participation from others that are involved.

· Ability to assess risk levels in change management and make good decisions within the change system that Dentons provides.

· Dentons IT is widely dispersed across North America and the globe. Being comfortable and effective with remote tools while working across teams is important.

· Ability to cross train areas of your strength to others on the team.

· Openness to take on additional products and services as they are onboarded into the Firm.

· Ability to remain composed in high stress situations (like outages) to help guide the situation when warranted and work with multiple levels of IT with compressed time constraints.

· Able to work under pressure to tight project deadlines and can adapt to differing demands, with the ability to multi-task and prioritize assigned workload.