What are you going to do? In this role you will be providing remote and on-site support for Voortman USA, resolving technical issues, maintaining customer records, and delivering regular reports. * Respond to a high volume of inbound calls from customers and field staff requesting technical support. * Troubleshoot and analyze issues to identify root causes and implement effective solutions for both Voortman and third-party applications. * Prioritize and manage service delivery by actively listening to customer concerns and providing clear, practical guidance. * Monitor, respond to, and archive incoming emails in a timely manner. * Deliver remote support using web-based tools (e.g., TeamViewer, Microsoft Teams). * Create, update, and distribute regular status reports and documentation. * Maintain accurate and up-to-date customer records within the SAP system. * Prepare and submit weekly activity and support reports. * Conduct regular customer meetings and occasional on-site visits to assess needs, resolve issues, and deliver tailored support. * Communicate customer feedback to internal teams to aid in product development and improvement. * Perform other related duties as assigned by management. What is your preferred work location? We ask * High school diploma or equivalent required. * Valid driver's license, passport, and ability to travel internationally. * Knowledge and/or experience with 2D & 3D CAD/CAM software. * Familiarity with DSTV files and G code. * PLC knowledge is an asset. * Willingness to travel for training, including international locations. * Experience with machine tooling and operation is a plus. * Familiarity with software such as Sigmanest, Tekla Structures, and AutoCAD is advantageous. We offer * 401(k) * 401(k) matching * Dental insurance * Expense account * Health insurance * Health savings account * Life insurance * Paid time off * Retirement plan * Vision insurance About Voortman With more than 70 colleagues in Fresno and Monee, we serve customers across North, Central, and South America. As a Voortman location, we are part of an international organization with 750 employees and headquarters in the Netherlands. We design and build advanced CNC steel processing machines, develop solution-driven software, and provide outstanding local customer service; a unique combination that sets us apart as a trusted partner. What are you going to do?In this role you will be providing remote and on-site support for Voortman USA, resolving technical issues, maintaining customer records, and delivering regular reports. Respo