Company:

They design, build and manage hybrid network solutions, unifying satellite, terrestrial and digital services into powerful and reliable solutions. Combaining managed and professional services - from logistics, delivery, installation to 24/7 customer support and proactive network management - with advanced digital technologies, including cyber security, IT, IoT/OT and cloud enablement.

Job Summary:

We are seeking a detail-oriented and customer-focused Application Support Analyst to provide technical and functional support for our business-critical applications. You will act as a key liaison between end-users, developers, and system administrators, ensuring smooth operation, issue resolution, and continuous improvement of software systems.

Key Responsibilities:

- Provide first- and second-line support for enterprise applications, ensuring incidents and service requests are logged, investigated, and resolved in a timely manner.

- Monitor application performance and proactively identify and resolve issues.

- Troubleshoot functional and technical problems with applications and escalate complex issues to development or third-party vendors.

- Perform routine maintenance tasks such as patching, upgrades, and configuration changes.

- Document incidents, solutions, user guides, and support procedures.

- Collaborate with business units to gather requirements and support application changes or enhancements.

- Participate in system testing, release management, and deployment activities.

- Ensure compliance with service level agreements (SLAs) and ITIL processes.

- Assist in user access control and security management for supported applications.

- Provide training or guidance to end users as needed.

Required Skills and Qualifications:

- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).

- 2+ years of experience in an application support or similar IT support role.

- Solid understanding of enterprise applications (e.g., ERP, CRM, HRIS, financial systems).

- Strong troubleshooting and analytical skills.

- Proficiency in SQL for querying databases and analyzing data issues.

- Familiarity with ITSM tools (e.g., ServiceNow, Jira, BMC Remedy).

- Experience with Windows environments.

- Basic knowledge of scripting or automation (PowerShell, Python, or shell scripting).

Preferred Qualifications:

- Experience supporting SaaS or cloud-based applications.

- Knowledge of software development lifecycle (SDLC) and Agile methodologies.

- Exposure to APIs, data integration, or middleware tools.

- ITIL Foundation Certification.