About the Role

Provide first and second-level support for SAP FSM, PM applications and Proaxia FSM

Cloud connector

About Delaware

We exist to help our clients reach their full potential, by applying our common sense,

business experience and passion for technology.

Delaware is a global consultancy that partners with leading technology providers such

as SAP (Platinum Partner) and Microsoft to deliver advanced digital solutions. We

develop, innovate and implement technology transformations guiding our clients

towards an intelligent future.

Everyone at Delaware is a steward of the business. We are building for the future and for

those that succeed us and we take responsibility for our relationship with the social and

ecological environment.

What will you be doing ?

• Provide first and second-level support for SAP FSM, PM applications and Proaxia FSM Cloud connector including troubleshooting and resolving technical issues.
• Collaborate with end-users to understand their needs and provide effective solutions.
• Assist in the configuration and customization of SAP FSM, PM and Proaxia Connector to meet business requirements.
• Document support activities, including issue resolution and system changes.
• Work closely with the IT team and other stakeholders to ensure seamless integration of SAP FSM and PM with other business systems.

.Is there a match ?

• • Bachelor's degree in information technology, Computer Science, or a related field.
• • High Proficiency in English, both verbal and written.
• • Minimum of 3 years of experience in application support, with a focus on SAP Field Service Management integrated with CS/PM and/or S/4HANA Service, either at the end of a project or after handover from a project team (not only incidents but also providing advice on queries from customers)
• • Minimum of 3 years of experience in proaxia FSM Cloud Connector
• • Strong knowledge of SAP FSM, PM and Proaxia FSM Connector modules, including troubleshooting and configuration.
• • Knowledge of SAP integration tools (OData services, SAP CPI)
• • Experience in S4 HANA Service or CS is an added advantage
• • Excellent problem-solving and analytical skills.
• • Ability to work independently and as part of a team.
• • Strong communication and interpersonal skills.
• • Stakeholder Management: maintain strong relationships with clients and other stakeholders.
• • Familiarity with ITIL processes and best practices.
• • Knowledgeable in ITSM tool (ServiceNow or similar) for ticket management.

Our Culture and Values

We attract and retain only the best people who share our values and thrive in our

culture. We strive for the highest levels of excellence in all that we do – with our clients,

our people, our business, our careers.

We do the right thing to satisfy our clients, combining quiet confidence and a human

touch. We are open, positive, enthusiastic and energetic. At Delaware we value and

invest in personal competence as much as technical competence and we all want to

help each other succeed. We value diversity for the breadth of perspectives and skills it

brings us and the better results it produces.

We enjoy each other’s company. We work hard together and we have fun together.

We trust one another. Underpinning our culture are our core values. They are a living part of our daily

interactions, influencing what we do and how we do it. They guide how we work with

our colleagues, customers, and partners.

Care - we take responsibility. Commitment - we commit, we deliver. Community - we

are better together. Respect - inclusive and diverse. Entrepreneurship - we cherish

creativity and drive

Lets meet !

Come have a chat with us and tell us all about your skills, talents and previous

experience. Are you keen to help us grow our Malaysia team? Make sure to connect with us if you

have any questions whatsoever.

Click the Apply now button below and hopefully we’ll get to meet each other soon!

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