Application Support Analyst:
On behalf of our Financial Services client, Procom is searching for Application Support Analyst. This position is a hybrid position with 2 days onsite at our client’s Tampa office.
Application Support Analyst - Job Description:
This business-critical requisition required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience.
Application Support Analyst- Responsibilities:
• Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Establish and monitor process performance measurements and business impact. Gather and communicate performance statistics and reports to internal stakeholders and senior management.
• Monitor effectiveness and efficiency of production and/or process. Determine and/or drives change and improvement efforts in production and/or processes.
• 5-7 years experience in handling production support activities.
• Unix shell scripting experience and understanding of Ab Initio environment (Co?Operating system). He should be able to understand, analyze and write PL SQL queries on Oracle and Sybase.
• Extensive knowledge of Ab-Initio development, components usage, EME, migration process with branching. He should be able to analyze the existing graphs and should be able to provide impact assessment.
• Should have good expertise in database level analysis to trace issues to closure.
• Willingness to learn backed with solid technology understanding of distributed systems is essential. Must have the ability to co-ordinate with other teams and come to a resolution of batch issues at the earliest.
• Coordinate with other stake holders located across shores
• Ownership and responsibility for end-to-end production batches.
• Ensure process compliance and manage expectations of the leadership
• Actively trace and track issues and document the issue resolutions.
• Create monthly issue reports.
• Ensure best practices are followed
Application Support Analyst - Mandatory Skills:
- Experienced with handling production support activities.
- Familiar with Ab Initio architecture for issue identification and issue resolution
- Should be aware of the scheduling tool.
- Hands-on experience UNIX with knowledge in scripting language to create scripts for automation of daily batch reports.
- Relational Database SQL (Oracle) experience (5+ year). Should be capable of writing complex and efficient SQL DML statements
- Experience on shell scripting would be added advantage
- It is desired but not mandatory to have experience with ETL Development tools
Application Support Analyst – Assignment Length:
This is a 6+ months contract position.
Application Support Analyst - Start Date:
ASAP
Application Support Analyst - Assignment Location:
Tampa, Florida, United States. This position is hybrid with 2 days onsite per week.