As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

• Responsible for fielding and resolving pre-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services
• Primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management.
• Provide guidance and resolution on a wide range of technical and non-technical customer issues
• Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers.

Qualifications:

• BS degree holder in Information Technology, Computer Science / Engineering or equivalent
• At least 3 years related experience in technical support
• Knowledgeable with Cascading Style Sheets, HTML, and Expression Language (JSP and JSF).
• Programming languages: JavaScript, Java, C#, ASP, PHP, Web Services, SOAP, XML REST, and Ajax
• Excellent communication skills, both oral and written
• Effective team player and demonstrate commitment to ensuring customer success
• Amenable to be working at nighshift in Makati office