Job Overview

We have recently partnered with an established global organization with a presence in major financial hubs worldwide. Operating as a unified, integrated entity, they are committed to delivering innovative solutions to complex challenges across various sectors. Their team comprises individuals from diverse backgrounds, contributing to their success in both domestic and international markets.

They are looking to hire an IT Application Support Analyst to help ensure the efficient and seamless operation of their IT applications. In this entry-level position, you will provide technical assistance, resolve software issues, and collaborate with external vendors to ensure prompt solutions. Effective communication and flexibility to support off-hours as needed will be key to your success in this role.

Responsibilities:

• Provide technical support for enterprise applications, diagnosing and resolving user issues.
• Work alongside vendors to troubleshoot and address software-related problems.
• Maintain accurate documentation of support requests, issues, and resolutions.
• Assist in developing and maintaining user guides, FAQs, and other relevant documentation.
• Monitor application performance, conducting routine checks to identify potential issues.
• Assist in the implementation of software updates and patches.
• Communicate effectively with users to understand their needs and provide clear instructions.
• Participate in an on-call rotation, offering support during off-hours when necessary.
• Keep up with industry trends and emerging technologies to enhance support processes.

Qualifications:

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience in a customer support or IT help desk role.
• A foundational understanding of IT application support, troubleshooting methods, and system administration.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with HTML for basic web troubleshooting.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work both independently and within a team environment.
• Willingness to work flexible hours, including evenings and weekends for support coverage as required.

Preferred Qualifications:

• Familiarity with software such as VIDESKTOP and QUALTRICS.
• Basic understanding of SQL databases and scripting languages.
• Experience working with external vendors to resolve software issues.
• Knowledge of ITIL or similar IT service management frameworks.

Compensation & Benefits: The estimated base salary for this position is between $85,000 and $110,000. The actual salary will depend on experience, qualifications, and other job-related factors. This is an exempt role, meaning it is not eligible for overtime pay.

We offer a comprehensive benefits package, including health care coverage, to support a balanced and fulfilling professional life.

We are dedicated to creating a work environment that values respect, diversity, and inclusion, and provides equal opportunities for growth and success.