As our new Application Support Analyst, you will keep our core business applications running smoothly by providing first and second-line support. You'll assist users by troubleshooting issues, setting up new accounts, and managing system access. You'll also provide training and support for some of our internal business systems.

You will be a tech savvy problem solver who enjoys working with business-critical applications, keeping them running smoothly.

Some of your key responsibilities:

• Provide first-line support for key systems like ERP (Infor M3), CRM (SugarCRM), BI, finance, and other internal tools, escalating more complex issues when needed.
• Manage user setups, permissions, and system configurations.
• Assist with user training and create support materials to enhance proficiency.
• Work with internal teams and external vendors to resolve recurring issues.
• Support system updates, testing, and maintaining records to identify trends and improve processes.

What do I need to be successful in this role?

• Hands-on experience with Infor M3 ERP is essential
• Experience with other systems such as SugarCRM and Azure AD is a plus.
• Familiarity with ticketing and IT Service Management tools.
• Willingness to learn new applications and business processes.
• Excellent communication in English, both written and verbal, and interpersonal skills.

What’s in it for me?

• A competitive salary alongside being included in our company bonus scheme. Our Group Staff Bonus & Profit Performance Pay bonus schemes reinforce the Scott Bader principle of working together for a common goal and sharing in our successes.
• Inclusion in our group medical insurance subsidised by Scott Bader, alongside free membership to our employee assistance programme.
• Access to group personal accident cover.
• Annual medical check-ups, ensuring our colleagues health is a priority.
• Employee Provident fund alongside our Scott Bader gratuity scheme.
• 21 days annual leave entitlement plus 12 Public Holidays
• We offer all our employees one full day per year to complete volunteering work of your choice which is fully paid. Alongside this, if you are thinking about fundraising for your favourite charity or local community event, we will happily match the funds that you have raised up to a maximum of INR 51,762 in any one year.

Who are Scott Bader?

Scott Bader is an employee-owned global manufacturer of advanced composites, structural adhesives and functional polymers. Established in 1921, we have a century of expertise in manufacturing high-quality, innovative products for a variety of markets around the world. Scott Bader now employs 800 people across 7 manufacturing sites and 18 offices worldwide.

We are committed to expanding our global reach, with recent ventures including North America, India, Japan and Australia, while continuing to build on our reputation for innovation, outstanding quality and technical expertise.

Scott Bader is different to most other companies. Our business is based on the simple principle of maintaining a balance between our social purpose and business needs. In 1951 we became the first UK company to hold a Common Ownership Certificate when the Bader family handed over their shares to The Scott Bader Commonwealth Limited – in simple terms, this means that Scott Bader colleagues own and are responsible for the success and overall wellbeing of the company.

Diversity & Inclusion

Our aim is to create an environment that is welcoming to all people, and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.