Application Support mission is to provide technical and functional support to users of the banks several applications. In this role you will provide support to user's requests; incident, problem, and change management; coordination with other levels of support (BAs, Devs, QA, IT Engineers). In addition, it will be required to provide feedback to user and communicate on issue resolution.

Application Production Support Specialist

Requirements

• Software: RPA (preferably Blue Prism)
• Technical: SQL
• Systems: Windows (power shell, active directory, event logs), Virtual Machines, Linux (nice to have)
• Framework: Practical experience with ITIL best practices, particularly in problem, incident and change management. Ansible (nice to have)
• Material: Databases (SQL Server), Dynatrace (nice to have)
• Functional: Fund Industry, Transfer Agent or Private Capital would be an asset
• Excellent communication skills with English (min level B2)
  
  

Responsibilities

• Provide support to users of the systems in a timely and efficient manner.
• Build and maintain a knowledge base regarding support issues and their resolution.
• Build a working knowledge of the systems and business area in order to provide a high level of support.
• Handle performance related issues in Applications.
• Processes requests for specific actions (processing, extraction, specific work, etc.).
• Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting.
• Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out.
  
  

What We Offer

• Hybrid work mode, 60% working from home within a month
• Equivalent for remote work expenses (120 PLN per month)
• Stable employment in the international company
• Fully paid private medical care for employee
• Pre-paid lunch card
• Employee Pension Plan
• Co-financed Multisport Card
• MyBenefit Cafeteria Platform
• Life insurance
• Car parking availability in the office building
• Trainings and development opportunities