Application Operations Analyst

6 Months

Oakland, CA 94612 (Hybrid: The current team is remote, but occasionally meet in Oakland or San Ramon)

Locality Preference: Preference is Bay Area, then Service Territory, and the onshore.

Top Things:

• Large Application Operations, Linux and Oracle experience, Integration.

Requirements:

• BA/BS in Computer Science, Business, or equivalent experience;
• 5+ years experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience.
• Experience with design and deployment of large scale and complex infrastructure-application systems.

Role Summary:

• The Career IT Application Operations Analyst conducts basic and intermediate tasks under direction of a more senior Application Operations Analyst.
• Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks. Applies technical skills to resolve application and data related problems of well-defined scope as specified by procedural guidelines or under direction of a more senior Application Operations Analyst.
• Escalates to more experienced resources on unusual or more difficult problems.
• Fields a broader range of assignments and may be asked to develop solutions.
• Individuals may begin to be responsible for scoping work.
• Follows existing Application Development Frameworks, Coding Guidelines and Database Standards when developing.

Job Duties

• Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools.
• Diagnoses, isolates and corrects data and performance faults in the systems involved.
• Prepares and obtains approval of system and development documentation.
• Executes planned and ad-hoc corrective maintenance to sustain continuous system operations.
• Analyze, evaluate, debug and diagnose bugs, incidents and exceptions in existing SmartMeter applications, interfaces, processes, and procedures.
• Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems.
• Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents.
• Executes quality control tasks as directed.
• Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements.
• Provide back up support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presentment and bill print of accurate usage file data
• Develops conversion and implementation plans.
• Assist in the definition, development, and documentation of SmartMeter systems’ business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Proposes enhancements to procedures, processes and tools based on experiences with current methods.
• Provide timely, professional, straight forward (non-technical) communications
• May also interact with suppliers and contractors when warranted.

Knowledge/Abilities:

• Has familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups and Oracle databases.
• Has excellent written and verbal communications skills.
• Is able to work and communicate across multiple departments.
• Has excellent analytical, problem-solving and technical troubleshooting skills
• Is able to work independently and as part of a team.