Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Stotz Equipment is a leading John Deere dealer with 25 locations in 8 Western states, specializing in application equipment, parts, and service. We are looking for a Customer Service Representative (CSR) to support our sales and service teams while providing top-tier customer support. This role is critical in ensuring smooth equipment operation, training customers, and driving additional revenue through service and support offerings. This position is based out of our Burley location but includes support for our North, Central, and Southern regions.

Key Responsibilities

Sales & Customer Support

Assist all sales personnel in equipment calibration, startup, and customer training, ensuring smooth operation and customer satisfaction.

Promote and sell training and support packages to customers to enhance equipment performance.

Sell winter maintenance services to customers to support shop operations during the slow season.

Promote and sell PUK (Precision Upgrade Kits) to application customers to enhance equipment capabilities.

Parts & Inventory Management

Advise location parts departments on the necessary inventory to support application equipment, including third-party ordering processes and RDSL (Remote Dealer Stocking Locations).

Train parts associates on the basics of application equipment functionality to improve efficiency in locating parts and reduce customer downtime.

Technical Support & Training

Provide hands-on, in-depth training for Precision Ag teams, service teams, and parts department staff on application equipment.

Serve as a technical support resource, available to assist teams with troubleshooting and best practices.

Deliver 24/7 customer support for application equipment, including calibration, operation, and troubleshooting as billable time.

Equipment Readiness & Field Support

Work with sales and service teams to ensure equipment is fully operational before leaving locations, including:

Proper nozzle setup

AMS activation

Overall operational functionality

Train employees involved in safety and certification procedures for handling application equipment.

Auto req ID

444896BR

Minimum Education Required

High School/GED

Job_Category

Sales

Qualifications

Additional Qualifications/Responsibilities

Must be able to travel for extended periods during spraying season to any of our 25 locations, based on customer and employee training needs.

Previous Application Experience Required

Must be able to pass a background/drug test

Must have a clean driving record

Strong knowledge of agricultural application equipment and its operation.

Experience in customer service, sales, or technical support in the ag industry.

Ability to train and educate customers and internal teams.

Understanding of parts inventory management and ordering processes.

Willingness to provide on-call support as needed.

Strong organizational, problem-solving, and communication skills.

Proficiency in Precision Ag technology and equipment calibration.

Certificates/Security Clearances/Other

City*

Burley

State*

Idaho

Job Code

Agriculture Agriculture

Affiliate Sponsor

John Deere