No of Positions : 1 Domain experience : B.E/Dilploma in Mechanical/Automotive Location : Bangalore Experience : Minimum of 1 years of experience utilizing SOLIDWOKRS. (SOLIDWORKS Simulation and PDM a plus) RESPONSIBILITIES : The ability to understand the needs of our customers and to work closely with them and others in our extensive technical support team to present solutions to meet client needs. The ability to work with our customer base across a wide range of industries providing proactive advice and exceptional customer service Document the support activity in the CRM system Escalate the customer issues to the next level technical member Proactive calling to the customers to understand the software usage and performance and troubleshoot issues if any. Suggest best practices, guidelines and technical solutions for productivity improvement. Write technical articles/blogs, record screen capture video of software processes for publishing to the organizations technical blog. Complete the customer engagement activity assigned to you by our parent company Dassault Systems, SOLIDWORKS and document the same by engaging with your team. Provide technical support, via email, remote sessions and phone, by addressing technical questions, providing guidance, advice, and modelling assistance in a wide variety of application. Any other duties assigned by the Reporting Manager. PERSON PROFILE : BE/B.Tech in Mechanical stream. 0-1 year of industry/SolidWorks Hands – On experience Proficient in English Strong technical and analytical skills Strong written and oral communication and presentation skills Passion for working in an open, sharing, and supportive environment where colleague’s welcome opportunities to assist each other with solving challenging technical problems METHOD OF WORKING : Office WORK TIMING : Mon – Friday: 8.30 AM – 5:00 PM Note: Last Saturday of the month working COMPENSATION & BENEFITS : Base Salary, Health insurance and fixed annual leaves Submit your resume and portfolio to [email protected] for quick response from our side.