Summary:

We are seeking a skilled ServiceNow Application Developer with 2 plus years of experience developing within the ServiceNow platform. Law firm IT support experience a plus. The ideal candidate will have a strong understanding of the ServiceNow platform and its capabilities, as well as experience in configuring, administering, and optimizing the platform to meet the needs of our client organization. Deep proficiency across the ServiceNow platform from inception through development is critical. This role will collaborate with the internal K2 Services ServiceNow developers, as well as the external client team to provide high-quality business solutions and play an active role in projects from delivery to operational support.

Responsibilities:

• Workflows: Develop law firm operational workflows within the client ServiceNow environment under the guidance of the internal K2 Services ServiceNow team.
• Design and deliver effective business and operating models to the client spanning the full ServiceNow platform, while leveraging law firm operational knowledge for successful implementations.
• Assist the team and the client in the delivery model and supporting ServiceNow initiatives focused on business modernization of the product and its sub-modules.
• Process Automation: Develop and implement workflows, scripts, and automation processes to improve efficiency and reduce manual effort.
• Upgrade and Patch Management: Manage the process of upgrading and patching the ServiceNow platform, ensuring compatibility and functionality of all features.
• Reporting and Analytics: Create and maintain dashboards and reports to provide insights into system performance and process efficiency. Documentation: Develop and maintain comprehensive technical documentation of configurations, changes, and processes.
• Provide coaching and guidance to junior developers on best practice approaches to implement required functionality involving technical leads as required.

Qualifications:

• 2 plus years of experience with software design and development.
• Expertise in ServiceNow development, including UI policies, business rules, client scripts, and workflows
• Experience working with Web technologies, including GlideScript, JavaScript, Ajax, HTML, AngularJS, and CSS.
• Experience with Agile and Scrum methodologies and participating in the software development life cycle (SDLC).
• Excellent communication skills including strong verbal and written communication skills, and the ability to work effectively with cross-functional teams.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Ability to multi-task in a fast-paced environment.

Preferred Qualifications:

• Experience: Law firm or other professional services firm experience preferred.
• ServiceNow Module Experience: ServiceNow IT Service Management (ITSM), Hardware and Software Asset Management (HAM and SAM), IT Operations Management (ITOM), and/or HR Service Delivery (HRSD).
• Certifications: ServiceNow Certified Application Developer (CAD) certification or any ServiceNow implementer certification.
• ITIL Foundation certification.