Job Summary:

Identifying business requirements and mapping them to Segway. Work closely with the user/HQ team to support business growth.

Essential Job Responsibilities:

• Serve as the main resource for the CRM Management Project, overseeing the design, implementation, and ongoing management of Dynamics D365 CRM.
• Collaborate with cross-functional teams and end-users to assess business needs, identify areas for CRM improvement, and develop effective CRM workflows.
• Manage the setup, configuration, and customization of Dynamics D365 to support specific business processes, ensuring alignment with organizational goals.
• Provide comprehensive training to users on Dynamics D365, covering system access, data entry standards, and reporting functionalities to maximize user adoption and efficiency.
• Work with IT and other stakeholders to plan and execute CRM system upgrades, integrations, and enhancements, staying current with Dynamics D365 updates and best practices.
• Serves as communications liaison within IT and between IT and the business for releases, outages, and critical business-impacting situations ensuring that communications are timely, accurate, and relevant.
• Other duties as assigned.

Required Qualifications:

• Bachelor’s degree in computer science, Business, Information Systems, or a related field.
• 3–5 years experience in consumer electronics, retail, e-commerce, and bike industry as an application analyst.
• In-depth knowledge of Dynamics D365 functionality (Sales and Customer Services), configuration, and customization.
• Familiarity with PowerApps and Power Automate.
• Strong understanding of CRM best practices, data governance, and process standardization.
• Must have a strong understanding of sales, logistics, accounting, service, or e-commerce business knowledge and solution design experience.
• Ability to multitask and manage priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Team-oriented, personable, and self-motivated with a passion for delivering exceptional results.