At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond. The Maestro Care Radiant Application Analyst is primarily responsible for the development and support of the Radiant application within the Maestro Care Electronic Health Record (Epic EHR). EPIC ASSESSMENT: Candidates for this position may be required to complete a formal Epic assessment as part of the hiring process. The assessment is designed to identify candidates whose skills most closely align with the position requirements. Work Performed Level 1: * Is required to obtain Epic certification and/or proficiency as defined by management through a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, multiple project assignments, and competency exams * Provides system support and participates in a team on-call rotation where each team member is on call 24/7 for a week at a time to assist users with urgent Radiant issues as they arise * Works on new features and optimizations to the system to improve workflows for users * Works on daily production maintenance tasks as needed, such as working results routing work queues * Participates in system updates as needed * Participates in planning and providing customer training sessions on system use or revisions * Assists in making oral and written presentations to project teams and management * Completes moderately complex tasks and portions of larger information system projects with direction * Adhere to organizational policies and procedures and follows all change control processes defined within Maestro Care * Perform other related duties incidental to the work described herein Level 2 In addition to the duties described for Level 1, Level 2 will: * Advise and assist with educational issues, including cross-training of team members * Act as a Maestro Care EHR application expert for base functionality * Update test plans to account for testing of new features with all releases * Make oral and written presentations to project teams, management, and other departments * Coordinate and operationalize simple to complex projects with direction * Identify areas for procedural improvements Level 3 In addition to the duties described for Level 2, Level 3 will: * Act as a Maestro Care EHR application expert for all Radiant functionality, including researching topics as needed * Assist with and teach other team members about advanced Radiant configuration * Lead high profile projects for new functionality within Maestro Care Radiant * Help manage requests (incidents, tasks, etc.) received by the team Required Qualifications at this Level Education/Training/Licensure: * Bachelor's degree in a related clinical or technical field or four years of equivalent technical experience * If applicable, maintenance of North Carolina licensure or certification in related clinical discipline Experience: * Level 1 - No experience required beyond the minimum education (or equivalency) requirement. * Level 2 - Two years of related experience is required. * Level 3 - Four years of related experience is required. Skills: LEVEL 1: * Customer service * Critical thinking * Data analysis * Effective oral and written communication * Application configuration * User technical support/training * Proficient in computer usage * Ability to translate a business process into a technical solution LEVEL 2: In addition to the skills described for Level 1, Level 2 will demonstrate: * Established knowledge about and ability to configure and use Epic * Ability to design, implementation, and maintenance of information systems LEVEL 3: In addition to the skills described for Level 2, Level 3 will demonstrate: * Advanced technical knowledge and skill in configuring and using Epic * Ability to teach and support team members in configuring and using Epic * Ability to design and implement complex workflows Preferred Qualifications Licensure/Certification: * Epic proficiency or certification Experience: * Level 1: One to two years of related experience; Radiant clinical experience * Level 2: Three to five years of related experience; Radiant clinical experience * Level 3: Five years or greater of related experience; Radiant clinical experience. Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Nearest Major Market: Durham Nearest Secondary Market: Raleigh