We are seeking an experienced API Management Platform Expert to join a team of IT professionals supporting a leading partner in the insurance sector. The role involves working in an international environment, delivering and maintaining mission-critical solutions for API platform operations.

This position is part of a team managing software delivery and support activities for the API Management product operations group, supporting cross-entity business solutions across multiple countries.

Key Responsibilities

• Provide day-to-day operations support and platform maintenance.
• Handle incident, problem, and change management activities.
• Perform SSL configuration and certificate lifecycle management.
• Conduct system capacity planning and proactive monitoring.
• Administer system patches in compliance with internal standards.
• Review system logs and address performance or reliability concerns.
• Translate business requirements into technical specifications and solutions.
• Contribute to design, build, testing, and deployment phases.
• Deliver complete and timely documentation.
• Support and manage test phases, including defect resolution processes.

Technical Skills

Must Have:

• 3–7 years’ experience with MuleSoft platform management.
• Experience with MuleSoft FlexGateway.
• Experience with MuleSoft Anypoint API Community Manager (ACM).
• Proficiency in API security standards (OAuth, OpenID) and access control mechanisms.
• Docker and OpenShift environments.
• Strong knowledge of Linux systems (Red Hat), scripting, and system administration.
• Familiarity with Infrastructure as Code tools: Terraform, ArgoCD, TEKTON / Kino.

Nice to Have:

• Familiarity with XML, XSD, WSDL, WS-* protocols.
• Java, JSON, and JVM tuning experience (JMX).
• Understanding of basic network concepts (firewalls, Load Balancer, Virtual IPs).
• Security lifecycle management for digital certificates.
• User-level experience with SOAPUI, Postman.
• Experience with GitHub and version control tools.

Soft Skills and Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Experience collaborating with internal and external stakeholders in a multinational environment.
• Strong communication skills (verbal and written).
• Ability to explain technical details clearly and adapt to different audiences.
• Proactive problem-solving and influencing abilities.
• Capable of working both independently and in cross-functional teams.
• Willingness to support offshore Tier-3 teams when needed.
• Flexibility to occasionally work outside regular business hours.

Language Skills

• English: Proficient (C1 level – CEFR)
• French and/or Portuguese: Independent user – an advantage

Additional Information

• Occasional short-term international travel may be required.
• Hybrid work policy: minimum of 2 days per week onsite.