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These professionals take responsibility for end-to-end solution delivery and accuracy of work processes, ensures timely delivery of high-quality project deliverables by proactively identifying and mitigating risks, communicating effectively, and understanding the roles of their team members.

Key Responsibilities

Manages project scope and supports the process of identifying project requirements.

Provides support to production team to remove roadblocks and clarify questions, assigns appropriate owners to prevent issues and enhance performance.

Proactively manages and monitors execution of deliverables, project status, and reporting of overall project status.

Manages all change requests, validates all schedule and budget impacts, and communicates approved changes to all stakeholders, ensures timely delivery of high-quality deliverables including but not limited to all change requests.

Demonstrates creativity and flexibility when creating and driving project plans, determines needed deliverables, high level approach, project profile, responsible teams, critical path by deliverable, productivity improvements, overall risks and planning assumptions using Accenture Delivery Methods (ADM) as required.

Demonstrates experience validating and creating time estimations, drives estimates by deliverable and works with teams to optimize and reduce overall estimates.

Design, implement and report on experimentations focus on driving project innovation.

Design predictive models and recommendations to inform project decisions and delegate to team members in different time zones.

Utilize advanced SQL skills for data analysis and project support.

Demonstrates experience creating basic project cost estimations and has cost management skills.

Ensures that the project tracking tools are populated correctly, ensures processes are documented and followed, assesses completed work for quality and accuracy and that team members are following quality assurance processes.

Identifies opportunities for improving processes and helps project resources to find opportunities to improve project productivity within the operation.

Demonstrates good experience working with multicultural teams, understands and factors in the cultural diversity of the audience when planning communications.

Proactively assigns work and provides instructions, monitor team performance and advice production team to complete their assignments, identifies ways for team members to better engage in knowledge-sharing and collaboration across teams, takes responsibility for developing team members by providing regular constructive feedback.

Reports and manages overall project/release status back to the project sponsor and stakeholders, proactively reports on execution of deliverables.

Demonstrates experience managing communication plan at project level, is a master communicator across multiple stakeholders, effectively communicates ideas to team members, creates communication strategy for the team/project with clear objectives and expectations.

Creates, validates, and applies risk mitigation plan at the project level, escalates issues to management that cannot be resolved at the project level, ensures stakeholders understand what risks will or will not be mitigated.

Builds trust relationships with client and main project stakeholders, exerts a positive influence on stakeholders and clients, reports overall project status to stakeholders, guides team members on maintaining a relationship with stakeholders and clients, predicts client issues and raises concerns to supervisor.

Demonstrates experience managing escalations at project level, ensures resolution of project risks, proactively identify, and mitigates conflicts by assigning appropriate owners to enhance performance.

Minimum Qualifications:

Advanced degree in a relevant field.

6+ years of proven experience as a technical Project Manager in a consulting or similar environment.

Experience in marketing operations focused on increasing the impact of customer events in North America

Experience working in various Campaign Management Tool(s) including building and executing campaigns of varying complexities.

Understanding of leading practices in email marketing.

Knowledge of different metrics available for email campaigns and what each one means.

Understanding of integrated marketing across the entire prospect and customer lifecycle, and how marketing strategy, customer data, segments, channel, creative, content, and offers interact to drive the desired business outcomes.

Understanding of marketing strategy with strong background in targeting, segmentation, test/control design, and campaign analytics/reporting.

Minimum 6+ years’ experience in a customer-facing environment in the information technology industry or its equivalent coursework.

Strong written and verbal communication skills to articulate project requirements, communicate project status, and interface with internal and external team members

Strong leadership skills and an ability to lead across a team of marketing services and campaign execution professionals.

Comfortable leading a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects.

Ability to evaluate concepts and present recommendations to senior leadership.

Preferred Qualifications:

Extensive experience leading and delivering projects with precision.

Exceptional written and verbal communication skills for effective articulation.

Mastery in cultivating relationships with diverse stakeholders.

Track record in providing executive-level communications and decision support.

Proficient in generating insightful reports driving informed decisions.

Advanced data analysis skills, leveraging insights for strategic marketing decisions.

Oversee technical program management, ensuring seamless execution.

Analyze and devise effective solutions for project success.

Master data analysis, reporting, and project tracking using Excel and Google Sheets.

Optimize tools and processes for enhanced project efficiency.

Expertise in data automation and ETL processes for streamlined workflows.

Soft Skills

Good communication skills

Good problem-solving skills

Excellent team player skills

Excellent work ethic

Good decision-making skills

Excellent strategic thinking skills

Good conflict resolution skills

Excellent attention to detail

Good time management skills

Good presentation skills

Good negotiation skills