Applications will be received until May 17, 2025. If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org. About this job: Primary point of contact between Tier II workstation/application support staff, Manager, Technical Product Support, and department development staff. Analyzes and resolves technical support for enterprise-wide systems, developing the technical-related responses working under the direction of the Manager, Product Integration. Coordinates the application set-up and documentation for end users, Site Support/workstation support and help desk staff. Assist with application upgrades, conducting unit testing as needed. Responsible for building and maintaining relationships that can be leveraged to support the achievement of business objectives. Coordinates and provides quality assurance for enterprise system setup to support the business function. What DPS Offers You: * A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives. * $85,034 - $104,150 annually. Click here for more information on compensation for these roles. * In addition to competitive compensation, DPS has other Total Reward offerings such as; time off, health and wellness benefits, and PERA Retirement. What You'll Do: * Assists in the implementation of business strategies for enterprise-wide technology applications as directed by the Manager of Technology Product Support. * Responsible for establishing and enforcing application administration policies and documentation, including the creation and upkeep of new team sites. Also responsible for managing customization and new project requests from customers. * Analyzes and resolves technical issues at an advanced Tier III support level, tackling both small and large, complex problems across various technical environments. * Acts as a liaison between the DoTS Service Desk, Site Support, and Staff Development staff to ensure cohesive application support. Coordinate system upgrades, ensuring all deployment requirements are met under the guidance of the Manager of Technical Product Support. * Manages application set-up and documentation for end users, Site Support/workstation support, and help desk staff. Conducts regular maintenance on enterprise systems according to defined schedules set by business owners. * Provides technical consultation to business owners, highlighting product capabilities and limitations under the supervision of the Manager of Technical Product Support. Maintains accurate documentation to support system configuration changes. * Performs other related duties, including special projects, as assigned. What You'll Need: * Minimum of a Bachelor's Degree in Computer Science, Business Administration, Education, or equivalent work experience in related fields of expertise. * Five (5) years' experience managing business applications, project implementation, and support. * Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education. * Live and work with a permanent home address in Colorado while working with us. * Have the ability with or without accommodations to meet the physical demands of the position. Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. Students First. Integrity. Equity. Collaboration. Accountability. Fun