RESPONSIBILITIES

• Act as a primary point of contact within the AMI Operations team for issues and queries related to the BCRM (JDE to C2M) transition.
• Collaborate closely with the C2M implementation team to understand the system's impact on AMI operations, data flows, and integrations.
• Assist in the validation and reconciliation of AMI-related data during the migration process, ensuring data integrity and accuracy in the new C2M system.
• Support the identification and resolution of operational issues arising from the system transition, working with both technical and functional teams.
• Contribute to the development and documentation of new operational procedures and workflows aligned with the C2M system.
• Assist in the development and delivery of training materials to the AMI Operations team on the relevant aspects of the C2M system.
• Monitor system performance and data accuracy post-go-live, identifying potential issues and escalating them appropriately.
• Participate in user acceptance testing (UAT) of the C2M system, providing feedback from an AMI operations perspective.
• Support the integration of AMI data with other utility systems through the C2M platform.
• Contribute to continuous improvement initiatives within AMI operations, leveraging the capabilities of the new C2M system.

QUALIFICATION

• Bachelor's degree in a relevant field such as Engineering, Information Technology, Business Administration, or a related discipline.
• Minimum of [Number] years of experience in AMI operations or a related field within the utility industry.
• Familiarity with AMI systems, smart meters, communication networks, and data management processes.
• Understanding of business processes within a utility, such as meter-to-cash, customer service, and billing.
• Experience with or exposure to BCRM systems (knowledge of JDE and/or C2M is a plus).
• Strong analytical and problem-solving skills with the ability to troubleshoot issues and identify root causes.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences and vice versa.
• Ability to work independently and collaboratively within a team environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Adaptability and a willingness to learn new systems and processes.

Other Preferred Qualifications:

• Experience with data validation and reconciliation processes.
• Participation in system implementation or upgrade projects.
• Knowledge of SQL or other data querying languages.
• Experience in developing training materials and conducting training sessions.