We currently have an exciting opportunity as an Alarms & Security Systems Manager working out of our Reading, Kemble Court offices. This role is a great opportunity to join an ambitious Protective Security team with big plans for the future!

As the Alarms & Security Systems Manager, you will be responsible for our Alarm Monitoring Centre (AMC), which continuously monitors the security of our estate. The AMC is connected to these remote sites through multi-face communications to CCTV, IDS, Electronic access control to Radio pad systems, ADSL line, etc.

What you will be doing as an Alarms & Security Systems Manager

The successful candidate will line manage the team of Alarm Operatives and engage, collaborate, and influence key internal and external stakeholders. Analysing and identifying operational issues, agreeing and implementing improvements to reduce false positives, which in turn should improve the effectiveness of the AMC response.

• Take responsibility for the AMC team, which runs 24/7, 365 days per year.
• Responsible for any projects related to the AMC or wider security team (e.g. the upgrade project), ensuring successful delivery.
• Responsible for Risk Management of the AMS with the ability to respond quickly to incidents.
• Deputise for senior members of the team and be part of the ‘escalation rota’.
• Continuous Improvement of the AMC Operation and identify any operational/ process improvements.
• Responsible for the ID/access card requests for staff and contractors (printing, issuing and deletion) as per the TW policy.
• Hold key relationships with internal senior managers and external stakeholders. Specifically, collaborating with Operational Technology to agree and inform the strategic development of the IT Systems and security equipment.
• Lead a team of ambassadors who promote a security-conscious culture within Thames Water.
• Accountable for delivering agreed security KPIs and adhering to agreed SLAs.

The base location for this role will be Kemble Court, Reading, on a Hybrid basis.

Hours of work are 36 hours a week, Monday to Friday.

What you should bring to the role

Experience Required:

• Experience of working in a regulated environment, ideally the water industry, i.e., utilities, government department, critical national infrastructure, etc.
• Expert in physical security and associated Security Systems. (protective security, intelligence, security management, or risk management)
• Have experience in the design and application of physical & personnel security measures.
• A strong leader with negotiation and people influencing skills. Ability to communicate at all levels, present to an audience and build strong relationships.
• Understanding of security regulations, laws, and industry standards. (e.g. SEMD, PSG, WUKSS, NPSA)
• Security Institute Diploma (level 5) in Security Management.
• Valid membership of Professional Security Body with active membership and evidence of CPD, e.g. The Security Institute (Syl) or The Association of Security Consultants. (ASC)
• Other recognised security qualifications, e.g. ASIS Physical Security Professional. (PSP)

The successful candidate will be required to undertake a Counter Terrorism Check (CTC) before starting within this role.

What’s in it for you?

• Offering between £50,000 to £62,000 per annum depending on experience and skills.
• Car Allowance of £4,500 per annum.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme, including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference in millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.